Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aissam Saouli

Gatineau,Quebec

Summary

Highly efficient Business Management well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use.

Team player with a drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety, and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused, and knowledgeable regarding environmentally friendly cleaning products. A hospitable individual with expertise in safe food preparation.

Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Customer Service position.

Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Crew Member

ViaRail Canada
01.2023 - 06.2023
  • Established effective working relationships with people of diverse social, economic, and ethnic backgrounds
  • Demonstrated tact, empathy, sensitivity and discretion
  • Take initiative, solve problems, and resolve conflicts
  • Giving excellent customer service by warmly greeting people and answering their needs with diligence, efficiency, and heartfelt appreciation for their business.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members in achieving goals.
  • Satisfied customers tactfully always prevail over occasional irritants and unpleasant situations.
  • Provided information on Via Rail trains and safely guided passengers to the boarding platforms, especially those with special needs (seniors, children, and disabled persons), and helped carry their baggage and parcels, if needed.
  • Addressed passengers needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to the relevant service manager for resolution.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Shared and built ViaRail's reputation for providing a more human way to travel, in a safe and secure environment.
  • Strong ability to communicate in English and French.
  • Checked all safety and security lists on board the train before and after each trip using the appropriate ViaRail application on a professional phone.
  • Set up car service with all necessary merchandise needed on board.
  • Welcoming passengers and guiding them to their cabins or seat.
  • Assisted passengers on boarding and disembarkation.
  • Opening and closing train doors at every stop via Service Manager instructions.
  • Monitored ViaRail Radio communication on duty and followed all different emergency broadcasts with Road Traffic Control and ViaRail operation.
  • Briefed safety instructions to passengers on board the train regarding emergency evacuation plans for the windows and doors in case of unlikely situations.
  • Made announcement before starting the service on board the train in both official languages(English and French)
  • Served meals, snacks, and beverages on board the train both in economic and business class,
  • Applied Service recovery procedure in case of delays.
  • Ensured passengers' safety and security all the time.
  • Worked well with teammates and accepted coaching from the management team
  • Took orders, prepared meals, and collected payments

Plant Operator,Health and Sefety Committee Member

Material Sciences Corporation
09.2019 - 01.2023
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Operated equipment such as front-end loaders, forklifts, and slackers regularly.
  • Conducted safety inspections and followed safety rules and procedures.
  • Performed minor mechanical work and routine equipment maintenance.
  • Knowledgeable of machine maintenance in order to troubleshoot effectively.
  • Recorded inside and outside process readings on daily log sheets.
  • Adhered to EPA and OSHA regulations.
  • Monitored flows, pressures, chemical feed levels, and water quality indicators.
  • Retrieved and performed required tests for quality and integrity on product samples.
  • Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
  • Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels, and pump station indicators.
  • Made appropriate repair recommendations for malfunctioning equipment.
  • Operated specialized tools, instruments, and equipment for tests and maintenance.
  • Measured and adjusted chemical feed rates.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Implemented process changes.
  • Enforced security of plant entrances by checking identification and recording names of visitors.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulations.
  • Analyzed and inspected operating units such as towers, storage tanks, and other units to check operation and improve efficiency.
  • Compiled reports analyzing performance data and presented findings and results.
  • Suggested specific ideas for process, productivity, and safety improvements.
  • Suggested specific ideas for process, productivity, and safety improvements.
  • Controlled manufacturing plant operations using SCADA software.
  • Managed operation of boilers, pumps, colin drums, and HP level.

Call Center Bilingual Customer Service

Brandloyalty Company
01.2020 - 06.2021
  • Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Documented and detailed calls and complaints using the call center's CRM database.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Addressed customer account discrepancies and concerns.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Maintained and managed customer files and databases.
  • Detailed payment options and explained price, receipt, and billing details to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Generated customer service reports to track customer satisfaction.
  • Approved and terminated customer contracts upon request.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Collaborated with the shipping team to track shipments, verify orders, and handle product returns.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, and handled time, and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies, and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Developed and updated databases to handle customer data.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Cross-trained and backed up other customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Investigated and resolved accounting, service, and delivery concerns.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Recommended, selected, helped locate, and obtain out-of-stock products based on customer requests.
  • Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented and developed customer service training processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained a detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Airport Bilingual Operational Service

ASP Security Services
01.2017 - 09.2019
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Escorted handicapped passengers from terminal to aircraft.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Monitored security and maintained operational protocols.
  • Developed and implemented strategies to minimize customer wait times.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Carried out day-to-day duties accurately and efficiently.

Airport Passenger Service Agent

Sunwings Swissport Handling
08.2016 - 01.2017
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Rescheduled flights, issued refunds, and assisted passengers with alternative travel arrangements.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Oversaw ticketing, gate, and ramp services.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Tagged baggage and routed to the appropriate location for loading and screening.
  • Announced flight status updates and information about gate changes over the PA system.
  • Monitored and processed ticket sales, refunds, and upgrades to meet diverse passenger needs.
  • Escorted handicapped passengers from terminal to aircraft.
  • Processed customer payments and enforced compliance with financial regulations.
  • Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Oversaw ticketing, gate, and ramp services.
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to the appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over the PA system.
  • Monitored security and maintained operational protocols.
  • Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements to facilitate quality service.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.

Airport Catering Inspector

ATASA Catring
09.2007 - 06.2016
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Monitored food preparation to determine the correct temperature and proper cooking before serving.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Liaised with suppliers to acquire fresh produce, high quality, and sufficient stock for events.
  • Followed food safety practices and sanitation guidelines.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained quality inspection records database.
  • Presented written and oral documentation of investigations, surveys, and field assignments.
  • Evaluated employees' compliance with personal hygiene standards and the food industry's Good Manufacturing Practices.
  • Created maintenance work orders related to general facility upkeep.
  • Verified transportation and handling procedures met regulatory requirements.

Airline Supervisor

ASE Airline Supervisors Experts
07.2007 - 06.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and inputted information into the database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized, and input information into a digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Created and managed project plans, timelines, and budgets.
  • Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Education

High School Diploma -

CJ Businesses Management
Toronto, ON
02.2022

No Degree - Computer Science

Ilhak
Morocco
06.2007

Bachelor of Science - Economics. Politics And Juridic Sciences

University Moulay Ismail
06.2006

Skills

  • Company Standards
  • Sales Expertise
  • Time Management
  • Cash Handling
  • Verbal and Written Communication
  • Radar System Operation
  • Emergency First Aid-CPR-CAED Certified from StJohn Ambulance National Office
  • Health and Safety Certificates and Training (ERPRadio ProtocolOxygenAccessible Transportation for Persons with DisabilitiesManual HandlingSanitations & Hygiene30 Wart Radio and Satelite PhoneFirst Aid)
  • Occupational Health & Safety Level 1 Certificate
  • Machine Operation
  • Health and Safety Compliance
  • Team Contribution
  • Docking Management
  • Quality Control Checks
  • Embarkation Assistance
  • Passenger Relations
  • Clear Communication
  • Telephone Etiquette
  • Heavy Lifting
  • Inventory Counts
  • Safe Vehicle Operations
  • Operate Cash Register
  • Employee Training and Supervision
  • Coaching and Training
  • Loyalty Program Promotion
  • Quality Assessments
  • Training and Motivation
  • Smart Serve Certified
  • Module 1 & 2 of National Coil Coating University (NCCA) Certificates
  • Confined Space Awareness Training
  • Accessibility for Ontarian with Disabilities Act (AODA) Training
  • Globally Harmonized System of Classification and Labeling of Chemicals (GHS) Awareness Training
  • Hand Tool Safety Training
  • Lifting Loads Safety Training
  • Lockout Tagout Training
  • Work Health and Safety Awareness
  • Work Safety Orientation training
  • Working Safety with Overhead Cranes Training
  • AODA Training
  • Confined Space Awareness Training
  • GHS Awareness Training
  • Workplace hazardous Materials Information system (VHMIS) Training
  • Workplace Violence Harassment Training
  • CASAP National Module Certificate
  • Security Awareness for YYZ (Toronto Creator Person Airport) Certificate
  • Operational Support Representative Training Certificate (ASP)
  • Behind the Smile Certificate (AMAZON)
  • Passenger Service certificate(Swissport)
  • Dental Technician School Certificate
  • IATA Basic Operation Course Certificate
  • IATA Airside Safety Course Certificate
  • IATA Security Awareness Course Certificate
  • IATA Dangerous Goods Regulations Course CAT09/10 Certificate
  • IATA Passenger with reduced mobility Course Certificate
  • IATA Human Factors Course Certificate
  • IATA Emergency Response Plan Course Certificate
  • Passenger Handling & Customer Service Course Certificate
  • Security Awareness Course Certificate
  • Computer Science School Education
  • Aikijutsu Regional internship(Bleu Belt)
  • Forklift PIT License

Certification

  • Smart Serve Certified.
  • Cardiopulmonary Resuscitation (CPR Red Cross) Certified.
  • Automated External Defibrillator (AED Red Cross)Certified.
  • IATA Aviation Certificates.

Timeline

Crew Member

ViaRail Canada
01.2023 - 06.2023

Call Center Bilingual Customer Service

Brandloyalty Company
01.2020 - 06.2021

Plant Operator,Health and Sefety Committee Member

Material Sciences Corporation
09.2019 - 01.2023

Airport Bilingual Operational Service

ASP Security Services
01.2017 - 09.2019

Airport Passenger Service Agent

Sunwings Swissport Handling
08.2016 - 01.2017

Airport Catering Inspector

ATASA Catring
09.2007 - 06.2016

Airline Supervisor

ASE Airline Supervisors Experts
07.2007 - 06.2016

High School Diploma -

CJ Businesses Management

No Degree - Computer Science

Ilhak

Bachelor of Science - Economics. Politics And Juridic Sciences

University Moulay Ismail

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Aissam Saouli