Alicia Cleveland-Shrubb
Petawawa,ON
Summary
Dedicated and detail-oriented professional with over 15 years of experience across customer service, administrative support, and medical transcription. Skilled in multitasking, maintaining confidentiality, and supporting organizational goals in both office and remote settings. Proven ability to handle sensitive data with precision, communicate effectively, and contribute positively to team environments.
Overview
17
17
years of professional experience
Work History
Casual Secretary
St. Francis of Assisi School
05.2022 - Current
- Provide front-office support to staff, students, parents, and visitors, ensuring a welcoming and organized school environment.
- Answer and route calls, respond to inquiries, and communicate information clearly and efficiently.
- Maintain accurate student attendance records and handle confidential documents with discretion.
- Perform administrative tasks, including filing, data entry, scanning, and copying.
Noon Hour Supervisor
St. Francis of Assisi School
03.2019 - Current
- Supervise students during nutrition breaks to ensure a safe and respectful environment.
- Monitor indoor and outdoor spaces, address behavioural concerns, and enforce school rules.
- Respond effectively to minor injuries and emergencies, following school procedures.
- Maintain clear communication with teachers and administration.
Medical Transcriptionist
IKS Health
02.2019 - 10.2025
- Transcribed and edited physician dictations, including histories, consultations, physical exams, and surgical reports.
- Verified medical terminology and patient information for accuracy and completeness.
- Maintained strict HIPAA compliance and confidentiality of sensitive patient information.
- Proofread and formatted documents according to client profiles.
- Consistently met fast turnaround times while maintaining exceptional accuracy and clarity.
Customer Service Representative
Bell Petawawa
08.2008 - 05.2014
- Prepared and processed sales contracts with high accuracy and attention to detail.
- Conducted sales transactions using internet-based systems and tools.
- Resolved customer issues professionally to maintain satisfaction and loyalty.
- Managed daily reports, deposits, and month-end procedures.
- Maintained inventory and ensured accuracy of invoices and contract documentation.
Education
Certificate - Medical Transcription/Healthcare Documentation
Canscribe Career College
Kelowna, BC11-2018
High School Diploma -
Sackville High School
Lower Sackville, NS06.2006
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Document preparation
- File systems management
- HIPAA guideline compliance
- Strong work ethic
- Document accuracy
- Close attention to detail
- Data entry
Timeline
Casual Secretary
St. Francis of Assisi School
05.2022 - Current
Noon Hour Supervisor
St. Francis of Assisi School
03.2019 - Current
Medical Transcriptionist
IKS Health
02.2019 - 10.2025
Customer Service Representative
Bell Petawawa
08.2008 - 05.2014
Certificate - Medical Transcription/Healthcare Documentation
Canscribe Career College
High School Diploma -
Sackville High School