Alice Gabora
Regina,SK
Summary
Professional IT service professional with in-depth experience in troubleshooting, technical support, and customer service. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in managing IT incidents, providing technical solutions, and maintaining system performance with high standard of quality. Known for clear communication, problem-solving abilities, and commitment to excellence in every task.
Overview
15
15
years of professional experience
Work History
IT Service Desk Analyst
EHealth Saskatchewan
Regina, SK
09.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone.
- Researched and identified solutions to technical problems.
- Installed and updated supported software.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
- Worked with Team to manage assigned tasks.
Food Service Worker/Clerk
Saskatchewan Health Authority
Regina, SK
10.2009 - 09.2019
- Utilized strong multitasking skills to manage multiple tasks simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for patients.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently for patient use.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Build menu tickets for meal preparation.
- Work with patients to adjust their meal preferences.
Education
Diploma - IT Professional - Desktop & Network Specialist
Centre For Distance Education
Sydney, NS09-2017
Bachelor of Science - Computer Engineering
University of The East
Caloocan City, Philippines10-2001
Skills
- Proficiency with ITSM tools
- Remote support for Hardware/Software issues
- Proficiency in Microsoft 365
- Active listening and Complaint resolution for effective Customer service
- Verbal and written communication
- Application installations
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
IT Service Desk Analyst
EHealth Saskatchewan
09.2019 - Current
Food Service Worker/Clerk
Saskatchewan Health Authority
10.2009 - 09.2019
Diploma - IT Professional - Desktop & Network Specialist
Centre For Distance Education
Bachelor of Science - Computer Engineering
University of The East
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