AUDREY EMEGWA

•Act as the primary point of contact for clients, addressing inquiries, and providing assistance with a high level of professionalism and courtesy.
• Build and maintain positive relationships with clients through effective communication and attentive service.
• Investigate and resolve client issues or concerns promptly and efficiently.
• Maintain accurate and detailed records of client interactions, issues, and resolutions.
• Handle and respond to calls received at our call center, offering prompt and accurate assistance to address inquiries.

• Owned end-to-end requirement gathering for HRIS and HR process upgrades, delivering solutions that ensured 100% compliance with organizational standards.
• Led stakeholder workshops and SME collaboration, driving alignment across HR, IT, and business teams and reducing miscommunication by 30%.
• Spearheaded UAT planning and execution, creating test scripts and validating system functionality to minimize post-launch errors.
• Developed and delivered targeted training programs, improving end-user proficiency and adoption rates by over 25%.
• Analyzed and re-engineered HR workflows, implementing TO-BE processes that reduced manual effort and increased operational efficiency.
• Directed reporting and analytics initiatives, providing senior management with actionable insights that enhanced workforce planning and compliance monitoring.

• Gathered and translated HR and management requirements into SAP SuccessFactors solutions, ensuring 100% alignment with organizational goals and compliance standards.
• Redesigned HR workflows (AS-IS → TO-BE), reducing manual processes by 25% and improving operational efficiency.
• Facilitated collaboration between HR, IT, and vendors, accelerating decision-making and reducing project misalignment by 30%.
• Supported system configuration and led UAT, identifying and resolving issues pre-launch to minimize post-implementation errors by 20%.
• Developed HR dashboards and reporting solutions, providing actionable insights that improved workforce planning and performance monitoring.
• Delivered targeted training and change management initiatives, increasing end-user adoption rates by over 25% and ensuring smooth system rollout.

• Managed full-cycle recruitment for technical and non-technical roles, reducing time-to-fill by 30% and building strategic talent pipelines for critical positions.
• Partnered with department heads on workforce planning, improving employee retention by 20% and aligning staffing with business objectives.
• Coached managers on equitable hiring practices and behavioral-based interviewing, enhancing recruitment quality and reducing unconscious bias.
• Maintained accurate HRIS records, administered benefits and leave processes, and ensured compliance with labor laws and organizational policies.
• Resolved employee relations issues and grievances promptly, fostering a positive workplace culture and strengthening union/employee partnerships
• Leveraged HR analytics and reporting to optimize HR workflows, track KPIs, and support informed business decision-making.