Results-driven IT Service Desk Analyst with hands-on experience in technical support, system troubleshooting, and business intelligence reporting. Adept in ITIL-based service management, incident resolution, and end-user support. Proven ability to deliver data insights and streamline IT operations using analytical and communication skills. Recognized for attention to detail, multilingual communication, and delivering consistent results under pressure.
Permanent Resident with Full time Availability
Computer Systems Analysis and Design
• Database Design, Implementation and Administration
• Bootstrap Certification, IITL foundation certified.
• Customer Service Specialist Certification
• SQL Beginners Certification
• Python for Data Analytic and Data Science
Consistently recognized on the University of Regina Dean’s Honour List for maintaining high academic performance and excellence in coursework.
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Grocery E-Commerce Website
Mayank Agnihotri
Team Lead, eHealth Saskatchewan
📞 (306) 337-5563 | ✉️ Mayank.Agnihotri@eHealthsask.ca