Alexandra Russell
Kelowna,Canada
Summary
Results-oriented individual with 25 years of Retail Management and Field Operations Management experience. Proven leader in business planning, merchandising/marketing, human resources and customer service. Microsoft Word, Excel and PowerPoint experience.
Overview
41
41
years of professional experience
Work History
Office Manager & Scheduling Analyst
Sienna Senior Living
Kelowna, British Columbia
05.2022 - 08.2025
- Scheduling & Payroll for 8 facilities in BC
- Responsible for Accounts Receivable & Payable for 114 residents
- Responsible for Trust Accounts for residents
- Monthly accounts balancing
- Receptionist
- Job postings
- Criminal Record checks
- Onboarding & Orientation training for all new hires
- Responsible for 175 Team member files
- Team member inquiries and benefits enrollment
- Support the Leadership team with Provincial licensing
Store Manager
Addition Elle
Kelowna, British Columbia
08.2011 - 12.2015
- Maximize sales and gross profit enhancement
- Merchandising impactful displays
- Train and development of all employees, building impactful teams
- Provide timely feedback to customer inquiries
- Maintain superior store conditions
- Scheduling, payroll, banking
- Interviewing, hiring, and training of qualified individuals
- Setting performance targets and providing quality and timely feedback
District Manager
7-Eleven Canada Inc.
Calgary, Alberta
04.1994 - 10.2008
- Responsible for 8 - 10 corporate stores with supervisory responsibility of the Store Managers and 100+ store-level employees
- Provide direction and leadership to the management and staff of the store teams
- Scheduling, payroll
- The development, implementation and stewardship of an annual by-store business plan
- Ensure that financial goals were achieved through excellence in store-level execution; specifically: image and merchandising standards, customer service, inventory management, expense management etc.
- Provide leadership and direction to store group by setting-up priorities, key objectives, strategic initiatives to achieve group goals
- Support Store Managers in the development and implementation of their store plans
- Identification and implementation of new sales opportunities
- Ensure execution of promotional plans
- Develop store teams merchandising skills; ongoing training and coaching
- Monthly review of product margins and sales mix opportunities
- Review of monthly financial results and identification of growth opportunities
- Review ordering process and stock movement
- Ensure the growth and development of a highly motivated management and store team
- Recruitment of management and staff with high performance potential
- Career development, assessment and planning
- Coach, motivate and mentor
- Fast track development of selected individuals
- Performance management and review
- Intervene on specific performance issues
- Provide feedback on an ongoing basis
Store Manager
7-Eleven Canada Inc.
Calgary, Alberta
08.1990 - 03.1994
- Maximize sales and gross profit enhancement
- Inventory management, ordering, product analysis
- Train and development of all employees, building impactful teams
- Provide timely feedback to customer inquiries
- Maintain superior store conditions
- Scheduling, payroll, banking
- Interviewing, hiring, and training of qualified individuals
- Setting performance targets and providing quality and timely feedback
Office Manager
Canadian Tire
Calgary, Alberta
08.1984 - 07.1989
- Scheduler and Payroll for 350+ employees
- Benefit Administrator
- Accounts Payable/Receivable
- Dealer Statements, Bank Statements, Month End
- Interviewing, Trainer
Education
Skills
- Microsoft Office proficient
- Office administration
- Payroll
- Scheduling
- Accounts Payable
- Accounts Receivable
- Retail operations
- Sales improvement
- Profitability improvement
- Team-building
- Coaching
- Leadership
- Decision-making
- Communication skills
- Verbal communication
- Written communication
- Organizational skills
- Team member
- Accounting skills
- Budget preparation
- Computer competency
- Problem-solving
- Multi-tasking
- Deadline management
- Relationship building
Timeline
Office Manager & Scheduling Analyst
Sienna Senior Living
05.2022 - 08.2025
Store Manager
Addition Elle
08.2011 - 12.2015
District Manager
7-Eleven Canada Inc.
04.1994 - 10.2008
Store Manager
7-Eleven Canada Inc.
08.1990 - 03.1994
Office Manager
Canadian Tire
08.1984 - 07.1989
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