Kayla Francis

• Strategic Leadership & Vision Alignment – Directed all program operations to align with organizational mission, resident satisfaction goals, and Ministry compliance standards.
• Regulatory & Compliance Oversight – Ensured full compliance with the Fixing Long-Term Care Act, Retirement Homes Act, and Ministry inspections, achieving zero non-compliance findings.
• Financial & Resource Management – Managed multi-department budgets, negotiated vendor contracts, and implemented cost controls, achieving 8–12% savings annually without reducing quality.
• Workforce Planning & Development – Led recruitment, onboarding, scheduling, and performance management for multidisciplinary teams, increasing retention by 18% and filling all staffing vacancies within target timelines.
• Operational Efficiency – Restructured workflows, reducing administrative time by 40% and reallocating resources to resident-facing initiatives.
• Stakeholder & Community Relations – Built and maintained partnerships with local businesses, municipal leaders, and service organizations to secure sponsorships, in-kind donations, and community support.
• Risk Management – Created and executed risk mitigation strategies for events, staffing shortages, and behavioural incidents, resulting in zero major incidents in 2024.
• Change Management – Successfully led department through a full operational turnaround in under eight months, increasing resident participation by 137% and staff engagement by 25%.

Specialized Leadership Credentials

• Gentle Persuasive Approaches (GPA) Certified
• Behavioural Support Lead – Led behavioural care strategies for residents, coordinated with interdisciplinary teams, and implemented tailored interventions.

• Directed 100% of all business operations, including business planning and development, building operations, budgeting, financial planning, staffing, marketing, set design, stylist, book keeping, taxes, procurement, retention, mentorship, community stakeholders, customer service, editing, website design, social media.
• Managed full P&L responsibilities, achieving sustained profitability through strategic budgeting, cost control, and revenue growth initiatives.
• Recruited, trained, and supervised staff, fostering a positive workplace culture and high performance standards.
• Built and maintained strategic partnerships with vendors, community organizations, and clients to expand reach and strengthen brand credibility.
• Developed and executed short- and long-term business plans, aligning operations with growth goals and market demands.
• Oversaw risk management, contract negotiations, and process improvements to enhance efficiency and service quality.
• Led marketing and community engagement strategies, increasing brand visibility and customer base through targeted campaigns and participation in local events.

• Assessment & Planning – Complete resident assessments, create individualized care plans, and align programs with organizational and Ministry standards.
• Program Development – Design, implement, and evaluate therapeutic recreation programs that improve quality of life and meet measurable goals.
• Quality of Life Enhancement – Use Gentle Persuasive Approaches (GPA) to reduce responsive behaviours and support person-centered care.
• Resident & Family Engagement – Build connections through tailored activities, partnerships, and open communication.
• Collaboration – Work with interdisciplinary teams to integrate recreation into overall care delivery.
• Safety & Compliance – Maintain adherence to the Fixing Long-Term Care Act, Retirement Homes Act, and safety protocols with zero non-compliance findings.
• Community Outreach – Lead community-based senior exercise and engagement programs that promote wellness and build external relationships.

• Directed fundraising strategies that increased annual revenue and expanded donor base through corporate sponsorships, targeted campaigns, and community partnerships.
• Planned, executed, and evaluated large-scale fundraising events, ensuring financial targets were met while delivering high-quality donor experiences.
• Managed donor database systems, conducted data analysis to identify giving trends, and implemented initiatives that improved donor retention and engagement.
• Developed compelling materials and messaging to communicate organizational mission, impact, and strategic priorities.
• Oversaw volunteer recruitment, training, and coordination for events, fostering strong team performance and engagement.
• Built and maintained relationships with corporate sponsors and major donors, securing consistent funding and long-term partnerships.
• Led post-event evaluations to improve future fundraising outcomes and strengthen return on investment.