Alexandra Ramirez
Pasadena,CA
Summary
Dedicated service & hospitality specialist with 2 years of experience in cashiering, catering, and barista roles. Proficient in multitasking, delivering excellent customer service, and preparing quality beverages. Demonstrated ability to thrive in fast-paced environments, maintain cleanliness, and ensure customer satisfaction through teamwork and efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Beansprouts Cafe
12.2022 - Current
- Handled daily sales transactions and upselling by delivering recommendations, ensuring 100% accuracy and customer satisfaction
- Achieved a 100% score on a mystery shopper evaluation for providing exceptional customer service
- Worked collaboratively with team members to ensure a seamless and enjoyable customer experience
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
Catering
Beansprouts Cafe
12.2022 - Current
- Ensured smooth event execution by managing logistics, including room setup, audiovisual equipment, and catering arrangements.
- Coordinated 2-3 catering orders a day accurately, ensuring timely delivery and exceptional presentation for satisfied clients.
- Ensured guest and host satisfaction by communicating updates on order status and handling special requests
Barista
Beansprouts Cafe
12.2022 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made drinks within 4-5 minutes, while multitasking efficiently in a fast paced environment
Assistant
Light Bringer Project
12.2022 - 07.2023
- Assisted in planning and logistics for multiple community events, managing venue setup and catering coordination
- Worked with over 100 vendors and staff to create a welcoming and engaging atmosphere for event participants
- Received positive feedback for excellent organization and attention to detail
- Assisted manager in all aspects of business operations.
Education
Graduate -
Pasadena High School
Pasadena06.2024
Skills
- Self-awareness
- Motivational skills
- Task delegation
- Creativity enhancement
- Exceptional Teamwork
Timeline
Catering
Beansprouts Cafe
12.2022 - Current
Shift Leader
Beansprouts Cafe
12.2022 - Current
Barista
Beansprouts Cafe
12.2022 - Current
Assistant
Light Bringer Project
12.2022 - 07.2023
Graduate -
Pasadena High School
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