Alexa Owens
Pasadena
Summary
Dedicated shift leader with proven strengths in team leadership and customer service. Skilled in cash handling and problem-solving, committed to fostering a collaborative and productive work environment.
Dynamic professional with a versatile background in restaurant and warehouse operations. Known for strong communication and problem-solving skills, eager to leverage expertise to enhance team performance and deliver exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Shift Leader
Bakers Drive Thru
Riverside, CA
12.2025 - 06.2026
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Warehouse Packer
Amazon
Jurupa Valley
05.2024 - 02.2025
- Packaged customer orders accurately to ensure timely delivery.
- Operated warehouse equipment, including forklifts and pallet jacks, to enhance productivity.
- Utilized inventory management systems to track stock levels and order fulfillment status.
- Collaborated with team members to streamline packing processes for efficiency improvements.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Operated tape machines, scales and label printers to package items correctly.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
Assistant Manager
Blaze Pizza
Cabazon, CA
11.2023 - 04.2024
- Coordinated daily operations to ensure efficient service and high customer satisfaction.
- Assisted in training new team members on product knowledge and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented quality control measures to maintain food safety standards and consistency.
- Collaborated with management on scheduling to optimize labor costs and coverage.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Shift Leader
Frostbites Crepes & Frozen Delights
Riverside, CA
02.2023 - 11.2023
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on food preparation techniques and safety protocols.
- Managed inventory levels, assisting in ordering supplies to maintain stock availability.
- Resolved customer inquiries and complaints promptly, fostering a welcoming environment.
- Coordinated team schedules to optimize shift coverage and operational efficiency.
- Implemented quality control measures for food presentation and taste consistency.
- Developed positive relationships with customers, enhancing their dining experience.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
High School Diploma -
Alta Vista High School
Riverside, CA05.2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- Team collaboration and leadership
- Staff supervision
- POS system operation
- Motivational leadership
Timeline
Shift Leader
Bakers Drive Thru
12.2025 - 06.2026
Warehouse Packer
Amazon
05.2024 - 02.2025
Assistant Manager
Blaze Pizza
11.2023 - 04.2024
Shift Leader
Frostbites Crepes & Frozen Delights
02.2023 - 11.2023
High School Diploma -
Alta Vista High School