Alexandra Gorman
Toronto,ON
Summary
Talented Urban Planner offering 2 years of extensive experience in field. Bring expertise in developing land use, revitalization and renewal plans for city and suburban environments. Strong problem solver and relationship builder.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Student Planner
Town of Caledon
01.2024 - Current
- Assisted in writing Committee of Adjustment Applications and attended committee meetings
- Created streamlined training modules for new staff joining the Town
- Conducted research on Zoning By-law amendments, Official Plan amendments and Site Plan Approvals
- Assisted in writing Staff Reports for Council
- Participated in meetings with applicants with development applications
- Used AMANDA to assist with application processing and collecting information on applications
- Helped create a new application process at the Town
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
Advisory Support Specialist
Manulife (John Hancock)
01.2023 - 12.2023
- Managed communication via email to support brokers and investment advisors regarding licensing and compensation within John Hancock
- Complied data requested by customers and produced spreadsheets detailing requested information
- Collaborated with team members to ensure the needs of clients were met efficiently
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Intern - Licensing & Compensation
Manulife
01.2021 - 12.2022
- Managed client data for 401K plans and licensing policies for broker/ investment advisors
- Worked alongside team manager to streamline 401k plan processes within the team
- Successfully resolved internal and external discrepancies between parties regarding compensation and licensing agreements
Intern - Business Lead Practice Support
Manulife
01.2020 - 12.2020
- Inputted clients’ personal information into Manulife’s systems in an organized and systematic manner to implement 401k plans
- Responded to team members needs and assisted in completing tasks efficiently and effectively
- Worked with a team of interns to organize files ensuring clients’ personal information was correctly inputted and remained confidential
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained experience working on a fully remote team
Education
Master of Science - Urban Planning
University of Guelph
Guelph, ON 09.2023 - 04.2025
Bachelor of Science - Physical Geography
Queen's University
Kingston, ON 09.2018 - 04.2023
Skills
Land use planning
Zoning research
Plan development
Land use analysis
Study organization
Zoning variances
Effective communication
Task prioritization
Organizational skills
Problem-solving abilities
Teamwork and collaboration
Problem-solving
Adaptability
Multitasking Abilities
Time management abilities
Timeline
Student Planner
Town of Caledon
01.2024 - Current
Master of Science - Urban Planning
University of Guelph
09.2023 - 04.2025
Advisory Support Specialist
Manulife (John Hancock)
01.2023 - 12.2023
Intern - Licensing & Compensation
Manulife
01.2021 - 12.2022
Intern - Business Lead Practice Support
Manulife
01.2020 - 12.2020
Bachelor of Science - Physical Geography
Queen's University
09.2018 - 04.2023
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