ALEXANDER RAFA FLORA
Québec,QC
Summary
Experienced Restaurant Assistant Manager with strong leadership and organizational skills. Skilled in supervising staff, coordinating daily operations, maintaining food safety standards, managing inventory, and providing excellent customer service in a fast-paced environment.
Overview
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Fast Food Supervisor
LES RESTAURANT MIKA Inc.(McDonald's)
Québec, Quebec
03.2024 - Current
- Lead and manage daily shift operations, while supervising 10–15 employees to ensure smooth, efficient, and high-quality service.
- Monitor and maintain food safety and hygiene standards throughout the shift.
- Monitor food quality, product preparation, and customer service to ensure compliance with established standards.
- Resolved customer concerns and operational issues promptly, ensuring high standards of service and fostering teamwork.
- Managed employee performance, provided feedback, and addressed disciplinary and attendance issues.
- Coordinated staff schedules to align with operational needs, employee availability, and business volume, ensuring optimal shift coverage.
- Maintained accurate records of sales, inventory, waste, and product losses, reporting operational discrepancies to support informed decision-making
- Maintain equipment calibration and ensure completion of monthly cleaning and maintenance procedures.
DEPARTMENT MANAGER
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
03.2022 - 02.2024
- Handling and monitoring an inventory management system
- Monitored the inventory management system to ensure optimal stock levels and reduce waste.
- Controls food components, labor, waste, cash, while managing the shifts.
- Facilitated training sessions to enhance crew skills and improve team performance.Trainers and train manager trainees and shift managers.
- Determined necessary supplies and placed orders directly with vendors. needed and ordering directly to the supplier.
- Computing supply needed and ordering directly to the supplier.
- Calibrated equipment on a daily, weekly, and monthly basis.
- Resolved customer complaints and inquiries promptly to enhance satisfaction. Analyze business results and make a plan for better restaurant results.
- Conducted crew engagement activities to foster a positive work environment. incentives and crew enthusiasm activities.
ASSISTANT DEPARTMENT MANAGER
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
04.2017 - 02.2022
- Supervised, coordinated, and scheduled staff activities for food preparation and service to ensure smooth operations.
- Managed crew scheduling system to ensure proper staffing levels.
- Controls labor hours and cash flow while on shift.
- Train staff in job duties, sanitation and safety procedures.
- Assisted in hiring crew members and developing policies and procedures to enhance team effectiveness.
- Completed paperwork for each shift to ensure accurate record-keeping.
- Completed all necessary paperwork for each assigned shift to maintain accurate records.
- Maintained safety records and documented performance and incidents in personnel files to uphold compliance.
SERVICE CREW
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
01.2014 - 04.2017
- Take customers from the drive-thru, McCafé and dine or take out orders.
- Assembled food items, including hamburgers, pasta, and drinks, to ensure timely service for customers.
- Processed payments for food items purchased
- Assembled food items including hamburgers, pasta, and drinks for customer service.
- Prepared food items, including hamburgers, pasta, and drinks, to meet customer demands.
- Maintained cleanliness of tables, chairs, restrooms, and floors to enhance customer experience.
- Sorted and arranged storage stock, including frozen and dry food products, to maintain organization and accessibility.
- Washed and sanitized kitchen equipment, utensils, and plates to uphold cleanliness and food safety standards.
Education
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
ICCT COLLEGES FOUNDATION INC.
CAINTA, RIZAL 05.2012 - 12.2016
Skills
- Good Leadership skills
- Knowledgeable in use of operational systems (inventory, payroll, POS and scheduling system)
- Inventory management
- Proficient in computer applications, Microsoft Office, and printer operations
- Ability to work under pressure in time-sensitive, fast-paced environments
- Ability to perform multiple responsibilities in timely manner
- Ability to follow organizational rules, regulations and policies
- Bilingual communication
- Able to communicate and understand French in a workplace environment
CLASSES/TRAINING ATTENDED:
- June 2023 Developing Leader In Me Class (DLIM)
- March 2023 First Aid Training
- May 2018 Effective Management Practices
- January 2018 Advanced Shift Management Course
- August 2017 Shift Management Excellence Course
- August 2017 Food Safety Course
Timeline
Fast Food Supervisor
LES RESTAURANT MIKA Inc.(McDonald's)
03.2024 - Current
DEPARTMENT MANAGER
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
03.2022 - 02.2024
ASSISTANT DEPARTMENT MANAGER
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
04.2017 - 02.2022
SERVICE CREW
Golden Arches Development Corporation (McDonald's Quezon City, Philippines)
01.2014 - 04.2017
BACHELOR OF SCIENCE - INFORMATION TECHNOLOGY
ICCT COLLEGES FOUNDATION INC.
05.2012 - 12.2016