Alex Ethridge
Lancaster,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I enjoy encouraging people and working on teams to Combine strategic thinking with hands-on experience to deliver solutions and enhance organizational performance. I demonstrate expertise in using inspection tools and software to collaborate with teams to achieve quality outcomes.
Overview
8
8
years of professional experience
Work History
Homeowner Service Manager
KHovnanian Homes
05.2022 - 10.2024
- Completed 5 to 8 new home inspections and walkthroughs per month, identifying non-conformities to ensure compliance with quality standards.
- Led service department operations to enhance customer satisfaction and drive quality assurance initiatives.
- Supervised team of service staff members to meet business goals.
- Maintained internal records of service transactions and customer feedback for future reference.
- Developed and maintained positive relationships with customers and vendors to build rapport and trust.
- Regularly met completion deadlines to the satisfaction of homeowners.
Handy Man
Private Party
01.2018 - Current
- Worked frequently with mechanical systems to complete knowledgeable inspections and skilled repairs.
- Responded to maintenance requests on rental property with efficiency and a focus on tenant issues.
- Worked with tenant and landlord to repair fencing, water heater, plumbing, rent collection, roofing leaks etc....
Crew Member
Trader Joe's
08.2019 - 01.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Education
Bachelor of Science - Business Administration And IT Management
Western Governors University
Salt Lake City, UT06-2027
Skills
- Multitasking and organization
- Positive attitude
- Quality control
- Visual inspections
- Team player/Collaboration
- Documentation and reporting
Accomplishments
- Achieved seniority leadership positions in JROTC program by completing 4 years and lead a core of 350 cadets.
- lead organizer between team members during STEM EXPO science fair resulting in 1st place award.
- Accumulated many Volunteer hours through Robotics team outreach with younger kids and helping the city of Lancaster with events.
- First, three years of the high school participated in a NASA internship that focused on pilot safety and new aerospace technology.
- Representing the USA, won 1st place in the unmanned ariel systems international drone competition in Australia.
Timeline
Homeowner Service Manager
KHovnanian Homes
05.2022 - 10.2024
Crew Member
Trader Joe's
08.2019 - 01.2020
Handy Man
Private Party
01.2018 - Current
Bachelor of Science - Business Administration And IT Management
Western Governors University