Elijah Allah
Lancaster
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Kevin Jewelers
10.2021 - Current
- Trained and mentored team members to improve performance and foster a collaborative environment.
- Conducted regular staff meetings to communicate goals, share feedback, and drive team engagement.
- Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
- Closed high-value sales transactions through effective negotiation and relationship-building strategies.
- Developed tailored sales presentations that addressed client needs and objections effectively.
- Trained and mentored new sales team members on closing techniques and product knowledge.
Team Member
Target
03.2019 - 10.2021
- Collaborated with team to ensure efficient operation of daily tasks and workflows.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Collaborated with team members to execute promotional displays, driving product visibility and sales.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Sales Representative
Coach
09.2018 - 03.2019
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Provided detailed product knowledge to customers, facilitating informed purchasing decisions.
- Managed inventory levels, ensuring timely restocking of popular items to meet customer demand.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Dispatcher
Med-Plus Pharmacy
08.2016 - 08.2018
- Coordinated logistics for efficient dispatching of resources and personnel across multiple locations.
- Monitored real-time operations to ensure timely responses to service requests and emergencies.
- Streamlined communication between drivers, clients, and management to enhance operational efficiency.
- Managed scheduling of dispatches, optimizing routes to reduce delays and improve service delivery.
Education
Vocational - High-Ticket Sales
Mike Barron's Closer Academy
San Diego, CA10-2025
High School Diploma -
Northview High School
Covina, CA06-2017
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Objection handling
- Cold calling
- Cash flow management
- Financing
- Leasing strategies
- Building rapport
- In-depth sales expertise
- Team leadership
Certification
- Certified High-Ticket Closer
- RBS Certified
Timeline
Store Manager
Kevin Jewelers
10.2021 - Current
Team Member
Target
03.2019 - 10.2021
Sales Representative
Coach
09.2018 - 03.2019
Dispatcher
Med-Plus Pharmacy
08.2016 - 08.2018
Vocational - High-Ticket Sales
Mike Barron's Closer Academy
High School Diploma -
Northview High School