Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quincy Roberts

Lancaster

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

USC
01.2025 - Current
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Managed check-in and check-out procedures for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Created welcoming and comfortable environment for guests.

Cashier/Sales Associate

Ross Dress For Less
10.2022 - 12.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier/Sales Associate

Target
10.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

General Education -

Crenshaw Senior High School
Los Angeles, CA
06.2022

Skills

  • Complaint resolution
  • Critical thinking
  • Customer relations
  • Product knowledge
  • Dispute resolution
  • Staff training
  • Product sales
  • Active listening
  • Multitasking and organization

Timeline

Guest Service Representative

USC
01.2025 - Current

Cashier/Sales Associate

Ross Dress For Less
10.2022 - 12.2024

Cashier/Sales Associate

Target
10.2021 - 11.2022

General Education -

Crenshaw Senior High School
Quincy Roberts