Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
USC
01.2025 - Current
Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Maintained high level of professionalism and discretion when dealing with guests.
Managed check-in and check-out procedures for guests.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Created welcoming and comfortable environment for guests.
Cashier/Sales Associate
Ross Dress For Less
10.2022 - 12.2024
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Built relationships with customers to encourage repeat business.
Worked with floor team and managers to meet wide range of customer needs.
Performed cash, card, and check transactions to complete customer purchases.
Processed refunds and exchanges in accordance with company policy.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Prepared merchandise for sales floor by pricing or tagging.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier/Sales Associate
Target
10.2021 - 11.2022
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise in front lanes.
Worked flexible schedule and extra shifts to meet business needs.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Engaged in friendly conversation with customer to better uncover individual needs.