Alanda Mantini
St. Catharines,ON
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations in fast-paced environments. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
Niagara Health
06.2018 - Current
- Prepared and dispensed medications accurately.
- Managed sterile and non-sterile compounding.
- Maintained and restocked automated dispensing machines to ensure timely medication availability.
- Accurately filled and labeled unit-dose and IV medications for inpatient use.
- Verified and processed medication orders through hospital electronic medical record.
- Collaborated with nursing and clinical staff to resolve medication-related issues efficiently.
- Compiled comprehensive medication lists for patients by communicating with external pharmacies and directly with patients to ensure accuracy.
- Collaborated with healthcare providers to update and verify medication lists, ensuring seamless transitions of care for patients.
PHARMACY TECHNICIAN
Total Health
01.2017 - 05.2025
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Banquet Server
The Beacon
04.2024 - 08.2024
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out professional service, retaining polite and friendly approach at all times.
ASSISTANT MANAGER
Tim Hortons
07.2010 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
PHARMACY TECHNICIAN DIPLOMA -
Niagara College
Skills
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Excellent time management skills
- High Attention to detail
- Problem-solving skills
LANGUAGES
English, Native
Certification
Smart serve certification
Timeline
Banquet Server
The Beacon
04.2024 - 08.2024
PHARMACY TECHNICIAN
Niagara Health
06.2018 - Current
PHARMACY TECHNICIAN
Total Health
01.2017 - 05.2025
ASSISTANT MANAGER
Tim Hortons
07.2010 - 12.2016
PHARMACY TECHNICIAN DIPLOMA -
Niagara College
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