Summary
Overview
Work History
Education
Skills
Accomplishments
References
Volunteer Experience
Timeline
Generic

AKUA ANDAM

Toronto

Summary

Accomplished leader with over a decade of experience in technology, financial services, and infrastructure optimization, driving large-scale transformation and achieving multi-million-dollar cost savings. Proven expertise in workforce efficiency optimization, risk management and ensuring compliance with regulatory frameworks. Adept at strategic planning, process automation, and stakeholder alignment, with a demonstrated ability to foster collaboration with C-suite executives. Known for data-driven decision-making, vendor management, and guiding cross-functional teams to deliver exceptional results.

Overview

13
13
years of professional experience

Work History

Senior Consultant, Strategy, Transformation & Process Optimization

CIBC
01.2022 - Current
  • Spearheaded the implementation of Sapience Vue, achieving projected $20MM annual savings through enhanced workforce efficiency and process improvements
  • Led the Change Initiative Risk Assessment (CIRA) at CIBC, addressing risks in privacy, third-party compliance, and technology domains
  • Collaborated with C-suite executives to define strategic goals, develop risk mitigation plans, and align project milestones
  • Managed cross-functional teams and vendor relationships to deliver business transformation initiatives seamlessly
  • Leveraged data analytics tools (Alteryx, Tableau) to provide actionable insights on workload balancing, capacity planning, and automation opportunities
  • Championed compliance and employee well-being while embedding a proactive risk management culture across the organization

Manager, Vendor Relations & Governance

CIBC
01.2017 - 12.2021
  • Managed offshore vendor partnerships, ensuring compliance with SLAs and regulatory standards
  • Designed training programs to promote adherence to governance frameworks and enhance team performance
  • Developed and monitored KPIs, presenting productivity insights to senior leadership for strategic decision-making
  • Collaborated with legal and senior management teams to review contracts, mitigate risks, and establish long-term vendor strategies
  • Mentored and coached junior staff, fostering a culture of operational excellence and accountability

Assistant Manager, Commercial Sales & Products

Scotiabank
01.2016 - 12.2017
  • Supported senior executives in structuring high-value deals, streamlining workflows, and improving sales processes
  • Supervised team operations, contributing to recruitment, training, and ensuring adherence to AML and KYC compliance standards
  • Facilitated efficient team operations through strategic planning and resource allocation

Portfolio Administrator

Scotiabank Leasing
01.2015 - 12.2016
  • Improved team efficiency by developing processes and ensuring compliance with regulatory standards
  • Generated reports and managed documentation to support operational transparency and customer satisfaction

Sr. Accounting Supervisor

Scotiabank Leasing
01.2014 - 12.2015
  • Managed the annual budget process, ensuring regulatory compliance and financial accuracy
  • Trained and led a team in implementing general accounting principles and best practices

Sales Consultant

Bell Corporate Stores
01.2012 - 12.2013
  • Consistently exceeded sales targets while supporting team hiring, training, and motivation to achieve business objectives

Education

Bachelor of Arts - Sociology

McMaster University

Honors Diploma - Business Management

Sheridan College

Skills

  • Cross-Functional Leadership & Team Development
  • Strategic Planning & Business Transformation
  • Vendor & Relationship Management
  • Process Automation & Workflow Optimization
  • Data-Driven Decision-Making & Analytics
  • Compliance & Risk Management
  • Human Resource Management
  • Workforce Optimization & Change Management

Accomplishments

  • Delivered $20MM in annual savings through workforce optimization and implementation of Sapience Vue, a cutting-edge productivity management tool.
  • Led the Change Initiative Risk Assessment (CIRA) at CIBC, addressing risks in privacy, third-party compliance, and technology domains.
  • Led enterprise-wide initiatives, aligning with strategic goals, ensuring resource optimization, and meeting key milestones on time.
  • Successfully negotiated and managed enterprise vendor contracts, ensuring compliance with governance and regulatory standards.
  • Trained and mentored diverse teams, fostering a collaborative and high-performance culture across multiple departments.
  • Designed and implemented process automation solutions, leveraging advanced analytics to improve operational efficiency.

References

Available upon request

Volunteer Experience

Mentor, CIBC Black Employee Network, Guided new employees and younger staff in navigating professional growth and career development while promoting inclusivity.

Timeline

Senior Consultant, Strategy, Transformation & Process Optimization

CIBC
01.2022 - Current

Manager, Vendor Relations & Governance

CIBC
01.2017 - 12.2021

Assistant Manager, Commercial Sales & Products

Scotiabank
01.2016 - 12.2017

Portfolio Administrator

Scotiabank Leasing
01.2015 - 12.2016

Sr. Accounting Supervisor

Scotiabank Leasing
01.2014 - 12.2015

Sales Consultant

Bell Corporate Stores
01.2012 - 12.2013

Honors Diploma - Business Management

Sheridan College

Bachelor of Arts - Sociology

McMaster University
AKUA ANDAM