Ahmed Mourad
Seasoned Automotive Professional
Toronto,ON
Summary
A seasoned sales trainer and leader that puts the emphasis on creating new experiences for customers and staff that helps develop an appeal for our product, our services and our employee morale while maintaining required objectives and providing results that exceed expectations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Co-Founder / Director
CarHero
06.2018 - 05.2022
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Directed technological improvements, reducing waste and business bottlenecks.
New Vehicle Sales Manager
Markham Infiniti
11.2017 - 01.2019
- Created and maintained processes to help improve front & back end profits by over 50%
- Increased store volume to be number one of the top Infiniti retailers in Canada
- Supervised, directed and lead all aspects of the Dealership New Vehicle Sales Department
- Maintained a high customer satisfaction percentage rating at all times
- Oversaw new and pre-owned vehicle sales deals
- Worked with the Service Manager to ensure quick preparation of new vehicles for delivery
- Conducted regular meetings with sales staff to plan, modify and review all current issues and programs
- Kept updated on all manufacturer and financial institutions current product, program, promotions, and ensure that all staff understand factory programs
- Promoted ongoing training, including daily and weekly sales team meetings
New Car Sales Person
BMW Canada, BMW Toronto, BMW
09.2014 - 11.2017
- One of the top Sales People in Canada
- Sold 150+ BMWs per year
- Established and nurtured customer relationships for the purpose of selling New or Pre-Owned vehicles
- Handled incoming sales traffic (on the telephone, internet, and in person)
- Arranged trade-in appraisals through the Pre-Owned Sales Manager
- Turn over all sales customers to the finance office
- Arrange deliveries through sales management and the finance office
- Actively prospect new customers on a continuous basis
- Followed up with past deliveries ensuring the customers’ expectations have been satisfied
- Made annual, lease maturity contact calls with existing client base
- Closed sales by overcoming objections
Sales Executive
BMW of Mississauga
01.2011 - 08.2014
- Sold 100+ New BMWs per year
Education
Physics - Electrical Systems, Advanced
McMaster University
Hamilton, ON 09.2006 - 04.2010
Skills
One-EightyVehicle OrderingSales Team ManagementIncreasing Profits
Timeline
Co-Founder / Director
CarHero
06.2018 - 05.2022
New Vehicle Sales Manager
Markham Infiniti
11.2017 - 01.2019
New Car Sales Person
BMW Canada, BMW Toronto, BMW
09.2014 - 11.2017
Sales Executive
BMW of Mississauga
01.2011 - 08.2014
Physics - Electrical Systems, Advanced
McMaster University
09.2006 - 04.2010