Heather Lake

• Works directly with customers to explain and recommend financing options, extended warranties, maintenance packages and aftermarket products.
• Maintaining strong relationships with lending institutions to ensure knowledge of program options and competitive rates.
• Ability to read, understand and calculate banking figures such as; discounts, interest rates, percentages and commission etc.
• Prepare the legal paperwork for vehicle purchases including Finance/Lease contracts, lien searches, warranty contracts, etc.
• Adhere to a standard of professional ethics and be respectful to customers.
• Structure deals in accordance with lender and dealership guidelines.
• Report all pre-owned purchases to Mercedes-Benz Canada.
• Actively pursue any lease to retail potential clients.
• Respond to post-delivery customer inquiries such as warranty and loan payout requests.

All facets of front line dealership customer service

• Maintain customer database, ensuring information is thorough and accurate
• Processing and billing out dealer trades, wholesale deals and dealer group vehicle purchases
• Stocking in new and used vehicle inventory
• Prepare and administrator weekly sales forecasts
• Coordinate and process all necessary documents for licensing vehicles including demos, trade-ins and sold units for both the New and Pre-Owned Car Departments
• Administer and monitor factory sponsored programs
• Managed large lease/finance portfolio- contacted lease clients and schedule an appointment with their salesperson to discuss details on a new lease as well as identify clients who are in a position to trade out of their current vehicle into a newer one for a similar payment.
• Petty cash and daily bank deposits
• Reporting sold vehicles to Mercedes-Benz Canada through PASS and DFE programs and maintain monthly delivery reports
• Post wholesale, used, and new vehicle purchases, along with posting of sales commissions.

• Front-line of all facets of dealership customer service
• Ran BDC program for service department - after service CSI follow-up calls, scheduled and confirmed appointments, called on preventative maintenance and parts ordered for customers
• Scheduled travel arrangements for salesmen/technicians/service advisors
• Organized out-of-town mobile service clinics as well as our valet and loaner options for our customers
• Categorized and maintained customer's tire inventory stored at the dealership
• Organized dealership events, parties
• Mentored new service coordinators within the Brett Group.

• Providing a guided experience for our members, finding them the perfect vacation that meets all their travel needs
• Renewing memberships, and offering additional products such as travel protection to our members
• Performing both inbound and outbound calls to our clients.