Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ahmed Mourad

Seasoned Automotive Professional
Ottawa,ON

Summary

Results-driven General Sales Manager proficient in Automotive Sales. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

General Sales Manager

Orleans Kia (RIDE Group)
08.2022 - Current
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
  • Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
  • Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
  • Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
  • Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.

Director of Sales

CarHero
12.2019 - 06.2022
  • Established foundational processes for business operations.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Directed technological improvements, reducing waste and business bottlenecks.

New Vehicle Sales Manager

Markham Infiniti
11.2017 - 12.2019
  • Created and maintained processes to help improve front & back end profits by over 50%
  • Increased store volume to be the number one Infiniti retailer in Canada
  • Supervised, directed and lead all aspects of the Dealership New Vehicle Sales Department
  • Maintained a high customer satisfaction percentage rating at all times
  • Oversaw new and pre-owned vehicle sales deals
  • Worked with the Service Manager to ensure quick preparation of new vehicles for delivery
  • Conducted regular meetings with sales staff to plan, modify and review all current issues and programs
  • Kept updated on all manufacturer and financial institutions current product, program, promotions, and ensure that all staff understand factory programs
  • Promoted ongoing training, including daily and weekly sales team meetings

BMW Canada Sales Master

BMW Canada, BMW Toronto, BMW
9 2014 - 11.2017
  • One of the top Sales People in Canada
  • Sold 250+ Brand New BMWs per year
  • Established and nurtured customer relationships for the purpose of selling New or Pre-Owned vehicles
  • Handled incoming sales traffic (on the telephone, internet, and in person)
  • Arranged trade-in appraisals through the Pre-Owned Sales Manager
  • Turn over all sales customers to the finance office
  • Arrange deliveries through sales management and the finance office
  • Actively prospect new customers on a continuous basis
  • Followed up with past deliveries ensuring the customers’ expectations have been satisfied
  • Made annual, lease maturity contact calls with existing client base
  • Closed sales by overcoming objections

Sales Executive

BMW of Mississauga
01.2011 - 08.2014
  • Sold 100+ New BMWs per year
  • Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needs requirements.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.

Education

Physics - Electrical Systems, Advanced

McMaster University
09.2006 - 04.2010

Skills

  • One-Eighty
  • Vehicle Ordering
  • Sales Team Management
  • Increasing Profits
  • Sales operations
  • Staff Training

Accomplishments

  • Created a company-wide, comprehensive training program for all sales team members.

Timeline

General Sales Manager

Orleans Kia (RIDE Group)
08.2022 - Current

Director of Sales

CarHero
12.2019 - 06.2022

New Vehicle Sales Manager

Markham Infiniti
11.2017 - 12.2019

Sales Executive

BMW of Mississauga
01.2011 - 08.2014

Physics - Electrical Systems, Advanced

McMaster University
09.2006 - 04.2010

BMW Canada Sales Master

BMW Canada, BMW Toronto, BMW
9 2014 - 11.2017

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Ahmed MouradSeasoned Automotive Professional