Ahmed Mabrouk
Dorval,QC
Summary
Dynamic professional with a proven track record at RBC, enhancing online banking experiences and supporting advisors with cutting-edge solutions. Known for innovative coaching on new or existing services, significantly benefiting client engagement and advisor performance.
Overview
25
25
years of professional experience
Work History
Expert Role Model
RBC
08.2024 - Current
- Giving support to advisors through Webex messaging in the group chat or one on one.
- Majority of support is in regards to online banking. I cover at times inquiries about Sales and Service Group.
- CARTs call backs on behalf of Team Managers.
- On the lookout for any update, procedure or new product/service that benefit our advisors and our clients. Information is sent via Webex, our ERM corner or email.
- Coaching sessions about new or existing products/services.
Digital Advisor
RBC
06.2020 - 07.2024
- Assisting our clients about anything online/mobile banking related, from their enrollment to guidance about how to process transactions or using the different available tools we offer.
- Troubleshooting
- Was part of the Swat Team during HSBC migration.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires (Teksystem), contributing to their successful integration into the team.
Overnight Advisor
RBC
10.2010 - 04.2020
- Demonstrated flexibility and adaptability by effectively handling various roles and responsibilities during overnight shifts as needed.
- Participated in the RBC Bank Georgia launch in 2012.
- Enhanced team productivity by providing ongoing training and support in a fast-paced environment. And also by up-skilling groups of colleagues (CARDs, Online Banking and RBC Bank trainings).
Financial Analyst
Bell Canada
04.2000 - 04.2009
- In the Financial department, my group was in charge of the dealers compensation. I had the responsibility of the Residuals part.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
- Participated in the implementation of a new compensation system.
Education
GED -
Samibel Electronics
Casablanca, MoroccoSkills
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Problem-solving abilities
Languages
English
Professional Working
French
Full Professional
Arabic
Native or Bilingual
Timeline
Expert Role Model
RBC
08.2024 - Current
Digital Advisor
RBC
06.2020 - 07.2024
Overnight Advisor
RBC
10.2010 - 04.2020
Financial Analyst
Bell Canada
04.2000 - 04.2009
GED -
Samibel Electronics
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