Trisha Levesque
Plaster Rock,NB
Summary
Dynamic leader with a proven track record at RBC, enhancing team productivity and employee satisfaction through innovative training and development strategies. Expert in workforce planning and motivational techniques, significantly improving operational excellence and fostering a culture of teamwork and collaboration. Skilled in leveraging employee engagement and problem resolution to achieve exceptional results.
Overview
9
9
years of professional experience
Work History
Async Team Manager
RBC
04.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Manager of Learning and Development
RBC
03.2021 - 04.2023
- Collaborated with department heads to identify skill gaps and develop targeted training solutions.
- Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
- Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
- Pilot and projects with the new Tek Systems and alignment with MLD & Academy Teams and Business Managers.
- Checklist for what Success would look like from training to graduated academy.
- Mentor program for new to role.
Digital Team Maanager
RBC
02.2016 - 03.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- BM intern while Bm was in transition, Lead Practice Management routines, effective sales meetings and worked with senior director on goals and targets for the department nationally.
Education
High School Diploma -
Southern Victoria High School
Perth-Andover, NB06-1998
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Meeting facilitation
- Workforce planning
- Operational excellence
- Motivational
- Employee engagement
- Teamwork and collaboration
- Problem resolution
- Team development
- Documentation and reporting
Languages
English
Full Professional
Awards
2024 Leadership Award
2022 Convention Award
2020 Gold Start Received
2011 Convention Award
2010 Employee of the Year
Timeline
Async Team Manager
RBC
04.2023 - Current
Manager of Learning and Development
RBC
03.2021 - 04.2023
Digital Team Maanager
RBC
02.2016 - 03.2021
High School Diploma -
Southern Victoria High School
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