JEFFREY ANDREWS Jr
MISSISSAUGA,Ontario
Summary
Results-driven Fraud Enablement Coach with a track record of enhancing team productivity and efficiency through strategic goal setting and performance oversight. Expertise in crafting customized coaching strategies that foster team cohesion and communication. Proficient in leveraging empathy and active listening to motivate individuals and drive collective success.
Overview
21
21
years of professional experience
Work History
Fraud Enablement Coach
RBC
Mississauga, Ontario
02.2004 - Current
- Created individualized plans and monitored the progress of agents towards set objectives.
- Organized and implemented coaching sessions, best practices, and exercises to improve productivity, accuracy, and confidence in fraud processes and procedures.
- Communicated proficiencies and expectations to new agents, and assisted in helping them achieve set goals and objectives.
Digital Fraud Agent
RBC
Mississauga, Ontario
12.2022 - 01.2024
- Investigated and analyzed customer complaints of potential fraud or unauthorized account activity.
- Identified potential areas of improvement within existing processes or systems that can help reduce the risk of future fraud incidents.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Fraud Agent - Credit Cards
RBC
Mississauga, Ontario
12.2020 - 12.2022
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Communicated with clients and company personnel, utilizing active listening and interpersonal skills to assist with fraud-related matters.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
Education
Associate of Arts - Business Administration And Management
Humber College Institute of Technology
LAKESHORE05-2004
Skills
- Agenda planning
- Coaching techniques
- Articulate communication skills
- Group leadership
- Excellent sales skills
- Team motivation
Affiliations
- Also attended Humber for Culinary Arts - Has an affinity for cooking.
Timeline
Digital Fraud Agent
RBC
12.2022 - 01.2024
Fraud Agent - Credit Cards
RBC
12.2020 - 12.2022
Fraud Enablement Coach
RBC
02.2004 - Current
Associate of Arts - Business Administration And Management
Humber College Institute of Technology
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