Dougla Wilfried KPAKPO
A7-44 Atlantic Ave,NB
Summary
Skilled Bilingual Banking Advisor with proven expertise in delivering exceptional customer service in both French and English. Demonstrated adaptability and problem-solving skills at RBC, enhancing client satisfaction through efficient online banking support. Adept at communication and fast keyboarding, ensuring swift resolution of client concerns and account management.
Overview
4
4
years of professional experience
Work History
Bilingual Banking Advisor
RBC
MONCTON, NB
11.2023 - Current
- Receive French and English calls.
- Help clients with online banking.
- Assist the client in accessing their online banking account.
- Troubleshooting to use an online banking account easily.
- Give the right information to the client about transactions and account details after identification and authentication.
Report the complaint case and provide the right resolution.
Bilingual Banking Advisor
Teksystem
Moncton, New Brunswick
11.2023 - 09.2024
- Receive inbound calls in English and French.
- Help clients with online banking.
- Assist the client in accessing their online banking account.
- Troubleshooting to easily use an online banking account.
- Give the right information to the client about transactions,
- account details, after identification and authentication.
- Report complaint case and give the right resolution
Bilingual Representative Agent/customer Service
Concentrix Technologies services
Riverview, NB
09.2020 - 09.2022
- Address customers courteously, using appropriate methods and problem-solving skills.
- Credit card management (activation and card replacement).
- Make appropriate account corrections to resolve customer issues.
- Help the client to payoff their credit card
Education
Certificate in fraud solution -
Capital One
08.2023
Post-secondary - general education
CEG HOUEYIHO
Cotonou06.2021
Post-secondary diploma in Business Management - Human Resources
CCNB
Dieppe01.2021
High School Diploma -
Ntional Economie School
Benin06-2016
Skills
- Bilingual (French and English)
- Excellent communication in French and English
- Listen carefully
- Customer experience
- Adaptability to the client's concern
Diplomas
- Certificate in fraud solution, Capital One, 08/01/23
- Post-secondary diploma in Business Management-Human Resources, CCNB, Dieppe, NB, 01/01/21
- Post-secondary in general education, CEG HOUEYIHO, Cotonou, Benin, 01/01/21
Languages
English
Full Professional
French
Full Professional
Timeline
Bilingual Banking Advisor
RBC
11.2023 - Current
Bilingual Banking Advisor
Teksystem
11.2023 - 09.2024
Bilingual Representative Agent/customer Service
Concentrix Technologies services
09.2020 - 09.2022
Certificate in fraud solution -
Capital One
Post-secondary - general education
CEG HOUEYIHO
Post-secondary diploma in Business Management - Human Resources
CCNB
High School Diploma -
Ntional Economie School
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