Ho Fung MAK
Unionville
Summary
A customer service officer aiming to utilize my experience in multilingual, interpersonal Skills to excel into next role. With a Chinese Language and Literature degree, and in the customer service field with almost 4 years of experience. A motivated and adaptable team member.
Professional with solid foundation in banking, prepared to deliver exceptional service and financial guidance. Proven ability to collaborate effectively within teams and adapt to changing needs while consistently achieving results. Skilled in financial analysis, customer relationship management, and regulatory compliance. Reliable, flexible, and driven to exceed expectations in every task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Banking Advisor
Royal Bank of Canada (TEKsystems)
11.2024 - Current
- Extended and sustained relationships with customers to maintain and grow business.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Warehouse Receiver (Part time)
Saint Germain Bakery
07.2024 - 09.2024
- Receiving Shipments; Unload and inspect incoming shipments for accuracy, quality, and damage.
- Documentation; Verify and record quantities, and maintain accurate documentation of received items.
- Inventory Management; Update inventory management systems to reflect received goods and assist in inventory audits.
- Quality Control; Report any discrepancies, damages, or issues with shipments to management promptly.
Sales and Operation Officer (Full-time)
Avize Wine Cellar
07.2022 - 03.2024
- Answering incoming call and responding inquiries professionally
- Providing guests the latest information and knowledge of Old World Wine
- Managing the stock of shop and warehouse
- Maintaining daily operation of the shop
- Updating website of the shop at product shooting and information
- Handling delivery issues for the customer
Centre Enumerator (Contract)
Census and Statistic Department of The Government of the Hong Kong Special Administrative Region
06.2021 - 08.2021
- To obtain statistical data through telephone interviews;
- To obtain census data through field visits;
- To follow up on self-enumerated cases and conduct verification check on completed cases over the telephone;
- To handle telephone enquiries and appointment requests.
Secretary (Full-time)
Kin Fung Engineering Company
05.2017 - 08.2019
- Answering calls, taking messages and handling correspondence;
- Maintaining diaries and arranging appointments.
- Typing, preparing and collating reports.
- Organizing and servicing meetings
Education
Bachelor of Arts - Chinese Language And Literature
Hong Kong Shue Yan University
Hong Kong08-2022
Associate of Arts - undefined
Community College of City University of Hong Kong
01.2018
Skills
- Banking software proficiency
- Financial services
- Customer service
- Problem-solving
- Time management
- Banking
- Client relations
- Active listening
- Service recommendations
- Refund processing
- SAP experience
- Verbal and written communication
Language Skills
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
Certification
- Asia Wine Service and Education Centre - WSET Level 2 Award in Wines, 2023
- The Japanese Foundation/Japan Educational Exchange and Services Japanese Language Proficiency Test Level N2, 2017
Interests
- Watching Movies and TV Shows
- Cooking
- Gym Workouts
- Team Sports
- Road Trips
- Backpacking and Hiking
Timeline
Bilingual Banking Advisor
Royal Bank of Canada (TEKsystems)
11.2024 - Current
Warehouse Receiver (Part time)
Saint Germain Bakery
07.2024 - 09.2024
Sales and Operation Officer (Full-time)
Avize Wine Cellar
07.2022 - 03.2024
Centre Enumerator (Contract)
Census and Statistic Department of The Government of the Hong Kong Special Administrative Region
06.2021 - 08.2021
Secretary (Full-time)
Kin Fung Engineering Company
05.2017 - 08.2019
Associate of Arts - undefined
Community College of City University of Hong Kong
Bachelor of Arts - Chinese Language And Literature
Hong Kong Shue Yan University
Highlighted Qualifications
- 5 years experience in Customer Service field
- Solid background in Microsoft Office (Word, PowerPoint and Excel), Adobe Photoshop
- Experienced in Clerical, Call Center, Reception, Sales, Catering
- Severed as a president from university student union, initiate and host student events
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