Seifeddine Bsir
Summary
Highly skilled Bilingual Customer Service & Banking Professional with a strong background in customer relations, problem-solving, and client satisfaction. Proven expertise in handling customer inquiries, resolving complaints, and delivering high-quality service across the banking, telecommunications, and logistics industries. Adept at bank advisory, sales, and account management, with a customer-first approach. Recognized for excellent communication, conflict resolution, and multitasking abilities. My banking expertise lies in guiding clients through complex financial decisions, offering tailored banking products, and ensuring smooth and efficient account openings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Banking advisor
TEKsystems / RBC
09.2024 - Current
- Helps clients with their financial needs, including opening accounts, managing investments, and making informed decisions
- Provide advice: Help clients navigate complex financial situations
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Actively listen and engage clients in conversation to further understand their individual needs
- Review products: Evaluate financial products available to clients
- Proactively engage with clients, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
Bilingual Customer Service Representative
Xplore Inc.
08.2023 - 01.2024
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Bilingual Customer Service Representative
24-7 Intouch
12.2020 - 07.2023
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
- Met all call quality standards and daily quotas for first-call resolution.
Bilingual Customer Service Agent
Integrated Messaging Inc
08.2019 - 10.2020
- Greeted customer callers, provided information, transferred calls and took messages
- Performed administrative tasks such as taking orders, scheduled appointments, placed work orders, and notified the proper individuals of telephone calls
- Recorded customer information and assisted with placing orders and making payments
- Assisted customers by answering billing inquiries, taking payments, exchanging merchandise and making necessary adjustments and credits
- Walked customers through troubleshooting equipment, made notes of results, and made proper compensation/exchanges or placed work orders to resolve issues
- Collected information from customer to set up accounts, make changes to existing accounts, complete contracts and place orders on behalf of the customer
- Collaborated with colleagues to share best practices for handling difficult customer interactions, fostering a supportive work environment.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
Bilingual Logistics Specialist
skipthedishes inc
09.2018 - 08.2019
- Plan, organize, and oversee operational logistics of the couriers in the network and establish work procedures
- Resolve issues relating to delivering the order from pick-up until it reaches our customers
- Coordinate activities with other supply-chain work units such as Customer Care and Restaurant Care
- Ensuring that the couriers have all the information needed to execute on deliveries
- Apply Skip's technology and tools to optimize the efficiency of the network continuously
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Issued timely and accurate responses to both internal and external inquiries.
Education
Bachelor of Arts - International Relations And Management
University of Manitoba
Winnipeg, MB06.2020
Skills
- Software Proficiency
- Thorough Detail Analysis
- Analytical Thinking Skills
- Analytical Decision Making
- Bilingual communication
- Conflict Resolution & Problem-Solving
- Microsoft Office & CRM Tools
- Banking & Financial Advisory
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Certification
Fundamentals of digital marketing - Google
Combating money laundering & terrorist financing - RBC
Timeline
Bilingual Banking advisor
TEKsystems / RBC
09.2024 - Current
Bilingual Customer Service Representative
Xplore Inc.
08.2023 - 01.2024
Bilingual Customer Service Representative
24-7 Intouch
12.2020 - 07.2023
Bilingual Customer Service Agent
Integrated Messaging Inc
08.2019 - 10.2020
Bilingual Logistics Specialist
skipthedishes inc
09.2018 - 08.2019
Bachelor of Arts - International Relations And Management
University of Manitoba
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