Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adilya Boucher

Irvine,CA

Summary

Results-driven and client-focused Sales Manager with a proven track record of exceeding sales targets, driving revenue, and delivering exceptional service in the hospitality industry. Recognized for consistent top performance, including 99–100% qualification call scores, 2024 Sales Manager of the Year nomination, and HY5 competition win. Skilled in corporate, SMERF and sports group sales, lead conversion, and brand standards compliance. Known for building lasting client relationships, collaborating across departments, and maintaining a consistent presence on referral leaderboards. Dedicated to supporting hotel growth through strategic sales planning and high-level execution.

Overview

9
9
years of professional experience

Work History

Sales Manager

Hyatt House Irvine
04.2024 - Current
  • Drives top line revenue through proactive sales efforts targeting group, corporate, transient, and meeting business across SMERF and LNR
  • Books, plans, and coordinates small to mid-size group blocks and events, ensuring smooth execution in collaboration with operations, F&B (if applicable), and front desk teams.
  • Manages a portfolio of local and regional corporate and transient accounts, negotiating rates, executing contracts, and ensuring rate integrity and brand compliance.
  • Responds to incoming leads from brand platforms (e.g., Cvent), third-party channels, and direct inquiries to convert business efficiently.
  • Conducts regular sales calls, site tours, and client meetings to build relationships and maintain client satisfaction.
  • Tracks and maintains all account activity, opportunities, and communication using Envision system and brand tools.
  • Participates in weekly revenue meetings, market strategy discussions, and forecasting reviews.

Sales Coordinator

Hyatt House Irvine
11.2022 - 04.2024
  • Streamlined internal processes for improved efficiency, reducing administrative workload for sales teams.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue and by establishing strong relationships with clients and identifying new business opportunities.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective extended stay customers.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coordinated closely with operations teams to guarantee smooth transitions between pre-event planning stages and actual event days.

Administrative Assistant

Kairos Investment Management Company
07.2022 - 10.2022
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Restaurant Supervisor

Jacky's Galaxies
05.2020 - 12.2021
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Senior Front Office Agent

The Broadmoor Hotel
07.2019 - 05.2020
  • Consistently ranked as the top-performing Front Office Agent in a 5 Diamond Forbes standard hotel.
  • Demonstrated exceptional professionalism in handling guest complaints, swiftly resolving issues to uphold positive relationships and ensure guest satisfaction.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Increased room occupancy with effective upselling techniques and personalized recommendations.

Front Office Supervisor

Opera Hotel & Spa
10.2018 - 07.2019
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.

Front Office and Reservations Team Leader

Hyatt Regency Tashkent Pre/Post Opening
05.2016 - 10.2018
  • Supervised team members to confirm compliance with set procedures and Hyatt brand standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Hosted training sessions on various topics related to company procedures and initiatives.
  • Acted as Ambassador of the World of Hyatt Loyalty Program.

Education

BBA - Hospitality Management

School of Business Administration Turiba
Riga, Latvia
05.2018

No Degree - International Business & Marketing

Uniwersytet Ekonomiczny W Poznaniu
Poznan, Poland
02.2016

Skills

  • Customer Communication
  • Product and service knowledge
  • Strong enthusiasm
  • Analytical Thinking
  • Goal-oriented mindset
  • Contract Preparation
  • Relationship Building
  • Proposal Development
  • Customer Retention
  • Systems and software expertise
  • Group, Transient & Corporate Sales
  • SMERF Segment Sales
  • Locally Negotiated Rate (LNR) Contracts
  • Lead Conversion & Negotiation
  • Building Repeat Business & Loyalty

Timeline

Sales Manager

Hyatt House Irvine
04.2024 - Current

Sales Coordinator

Hyatt House Irvine
11.2022 - 04.2024

Administrative Assistant

Kairos Investment Management Company
07.2022 - 10.2022

Restaurant Supervisor

Jacky's Galaxies
05.2020 - 12.2021

Senior Front Office Agent

The Broadmoor Hotel
07.2019 - 05.2020

Front Office Supervisor

Opera Hotel & Spa
10.2018 - 07.2019

Front Office and Reservations Team Leader

Hyatt Regency Tashkent Pre/Post Opening
05.2016 - 10.2018

BBA - Hospitality Management

School of Business Administration Turiba

No Degree - International Business & Marketing

Uniwersytet Ekonomiczny W Poznaniu

Similar Profiles

CREATE PROFILE
Adilya Boucher