Nickolas DeValk

• Sales Manager – Luxury Water Treatment Solutions (Startup Environment)
• Spearheaded all aspects of the B2C sales process for a boutique startup specializing in high-end water treatment systems for luxury residences and High Net Worth clientele.
• Operated as the primary sales lead within a small team, owning the entire sales cycle—from lead generation, qualification, and consultation to system design, closing, and post-sale support.
• Delivered a highly personalized, white-glove service experience tailored to the unique needs of elite clients, ensuring long-term satisfaction and brand loyalty.
• Built and nurtured relationships with architects, general contractors, designers, estate managers, and personal assistants to seamlessly integrate custom solutions into multimillion-dollar estates nationwide.
• Applied strategic, creative, and critical thinking to scale sales operations, manage startup budgets, and implement efficient processes in a fast-paced, high-stakes environment.
• Utilized CRM tools to maintain a well-organized sales funnel, track engagement, and ensure consistent communication across all stages of the client journey.
• Played a pivotal role in building the company’s reputation within the luxury market through deep product knowledge, trusted client relationships, and exceptional service standards.

• Applied critical thinking skills, proper time management, and exemplary customer service skills to bring a startup company to $3 million in annual sales.
• Worked closely with general contractors, plumbing trades, personal assistants, property managers to provide seamless customer service and product satisfaction.
• As a sales manager I was responsible for generating retail sales of high end bottled water and managing relevant accounts. Also, working closely with high net worth homeowners and relevant trades/client representatives to implement healthy water filtration and management solutions into large estates nationwide.
• Applied critical, strategic and creative thinking skills to manage a startup budget and generate high volumes of sales.

Overnight Manager/Resort Assistant Manager, Four Seasons Resort Biltmore Montecito California

• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Led resort closures and guest evacuations during the Thomas Fire and Montecito Mudslides; recognized with a personal letter from Four Seasons founder Isadore Sharp for leadership during the crisis.
• Temporarily managed operations at Four Seasons Oahu (6 weeks) and Four Seasons Vail (1 month) during Biltmore’s closure.
• Played a key role in the Biltmore’s re-opening: redesigned SOPs, restructured training programs, and managed both on-site and satellite teams.
• Oversaw multi-department hiring and interviewing to support operational recovery and long-term staffing needs.