Adeeba Hamd
Edmonton,AB
Summary
Enthusiastic Senior Customer Service Representative with more than 4 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Cognizant
11.2022 - 07.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Resolved customer complaints promptly and efficiently
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Customer Care Representative
Cognizant
04.2019 - 07.2022
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
MBA - Finance
Osmania University
05.2017
Bachelor of Commerce - Computer
Osmania University
07.2012
Intermediate - CBSE Syllabus
International Indian School of Riyadh
07.2010
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Detail-oriented with a commitment to accuracy and quality
- Call Management
- Appointment Scheduling
- Paperwork Processing
Certification
Digital Marketing By Google
Languages
English
Full Professional
Urdu
Native or Bilingual
Visa Status
Permanent Resident Of Canada
Timeline
Senior Customer Service Representative
Cognizant
11.2022 - 07.2023
Customer Care Representative
Cognizant
04.2019 - 07.2022
MBA - Finance
Osmania University
Bachelor of Commerce - Computer
Osmania University
Intermediate - CBSE Syllabus
International Indian School of Riyadh
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