Evelyn Servin
Ontario
Summary
Motivated and detail-oriented professional with a strong foundation in customer service. Quick learner with excellent communication and organizational skills, seeking to contribute to a dynamic team while continuing to grow professionally.
Overview
10
10
years of professional experience
Work History
Dispatcher Coordinator/Senior Customer Service Representative
Mathis Brothers
Ontario
02.2024 - Current
- Coordinate and manage the dispatch of deliveries to ensure on-time and accurate fulfillment of customer orders.
- Communicate effectively with customers to resolve inquiries, complaints, and issues, ensuring a high level of customer satisfaction.Track shipments and deliveries using dispatch software, maintaining real-time updates for internal teams and customers.Collaborate with warehouse and delivery teams to streamline operations and improve workflow efficiency.
Process customer orders, returns, and exchanges while providing exceptional service and troubleshooting as needed.
Onsite Manager/Recruiter
Full Steam Staffing
Pomona
07.2022 - 02.2024
Logistics Coordinator
Dependable Highway Express
Ontario
01.2017 - 07.2022
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Responded quickly to customer inquiries about order status or changes in schedules.
Personal Assistant
Gluten free pasta
Chino
10.2015 - 01.2017
- Provided administrative and personal support to management, including calendar management, travel coordination, and task organization.
- Assisted with customer service and vendor communication to ensure smooth daily operations.Maintained records and managed light bookkeeping duties.
- Reconciled accounts using QuickBooks to ensure accurate financial tracking and reporting.
Education
High School Diploma -
Montclair Highschool
Montclair, CA08-2012
Skills
- Fluent in Spanish
- Strong communication and organizational skills
- QuickBooks (account reconciliation)
- Customer service and problem-solving expertise
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Logistics and dispatch coordination
- Recruitment and onboarding
Timeline
Dispatcher Coordinator/Senior Customer Service Representative
Mathis Brothers
02.2024 - Current
Onsite Manager/Recruiter
Full Steam Staffing
07.2022 - 02.2024
Logistics Coordinator
Dependable Highway Express
01.2017 - 07.2022
Personal Assistant
Gluten free pasta
10.2015 - 01.2017
High School Diploma -
Montclair Highschool