Lawrence Adesida
Oshawa,ON
Summary
I am a dedicated professional with a rich background in marketing, customer service, and human resources. With a strong academic foundation and practical experience in various industries, I have developed a versatile skill set that includes strategic marketing, effective communication, and customer relationship management. My career is marked by a commitment to excellence, a passion for continuous learning, and a proven ability to deliver results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Representative
Concentrix
05.2024 - Current
- Serve as the first point of contact for automotive clients, handling inquiries and providing detailed information.
- Review and mediate customer cases, ensuring satisfaction and retention.
- Maintain knowledge of procedures and product information, contributing to improved customer satisfaction.
- Collaborate with internal departments and external parties to resolve customer issues.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Service Representative
Real Canadian Superstore
05.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed transactions accurately and efficiently, enhancing customer experience.
- Addressed customer inquiries, resolved issues, and escalated complex problems to management.
- Assisted in training new staff members and supporting team development.
Project Researcher
New Dawn Creatives
11.2020 - 08.2021
- Streamlined research processes for improved efficiency and accuracy in data collection.
- Applied creative problem-solving techniques to address challenges encountered throughout the research process effectively.
- Synthesized complex data sets into actionable recommendations for clients, driving strategic decision-making initiatives.
- Collaborated with cross-functional teams to ensure timely completion of project milestones.
- Conducted research and analysis to support marketing and communications projects.
- Coordinated with team members to deliver high-quality outputs on time.
- Facilitated effective communication and collaboration among team members and clients.
Intern Reporter
Television Continental Communication
08.2018 - 09.2019
- Researched, wrote, and edited news stories for broadcast.
- Attended press conferences and conducted interviews to gather information.
- Maintained high journalistic standards and integrity in all reporting activities.
Education
Post-Degree Certificate - Human Resource And Marketing
Trent University
Peterborough, ON06.2024
Bachelor of Arts - Communication Studies
Bowen University
Osun, Nigeria11.2020
Skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and multitasking abilities
- Experience in customer service and client relations
- Knowledge of human resource principles and practices
- Conflict resolution and mediation skills
- Ability to foster positive team dynamics and support staff development
- Customer Support
- Payment Processing
- Cross-Functional Collaboration
- Call center experience
- Live chat support
- Calm Under Pressure
- Understanding Customer Needs
Timeline
Senior Customer Service Representative
Concentrix
05.2024 - Current
Customer Service Representative
Real Canadian Superstore
05.2022 - 06.2024
Project Researcher
New Dawn Creatives
11.2020 - 08.2021
Intern Reporter
Television Continental Communication
08.2018 - 09.2019
Post-Degree Certificate - Human Resource And Marketing
Trent University
Bachelor of Arts - Communication Studies
Bowen University
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