Daniyal Ahmed
Brampton,Canada
Summary
Summary
Results-driven and detail-oriented professional with a background in financial customer service, office administration, and client-focused roles. Highly adaptable and calm under pressure, with a passion for supporting travelers and ensuring seamless airport operations. Known for fast multitasking, resolving passenger issues quickly, and maintaining a polished, welcoming presence. Typing speed of 80 WPM, proficient in Microsoft Office, and eager to learn airline systems like Sabre or Altea. Fluent in English, Urdu, Punjabi, and Hindi well-suited to diverse, international environments.
Objective
Seeking a front-line or operations role with a reputable airline or airport where I can contribute my customer service strengths, organizational skills, and dedication to safety and excellence in passenger experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Credit Operations & Financial Customer Service Representative
Gatestone
08.2024 - 04.2025
- Provide high-level financial customer support, addressing complex client inquiries and resolving account issues with precision and care
- Oversee credit operations, including account adjustments, payment processing, and detailed record-keeping to ensure compliance and accuracy
- Foster strong client relationships by delivering clear, effective solutions and maintaining a high standard of service excellence
Financial Operations Associate
Corporate Rent A Car
09.2022 - 12.2023
- Managed key financial operations, including invoicing, reconciliation, and financial reporting, to support efficient business functions
- Collaborated closely with the finance team to streamline processes and enhance workflow efficiency
- Resolved billing inquiries with professionalism, ensuring a positive client experience and high satisfaction rates
Security Guard
Securitas
02.2021 - 11.2021
- Conducted thorough surveillance to safeguard site security, handling incidents with a calm and proactive approach
- Managed logistics operations, including coordinating truck arrivals and departures to streamline site processes
- Utilized advanced computer-based monitoring systems for efficient reporting and surveillance management
Crew Member
McDonald’s
01.2020 - 09.2020
- Delivered exceptional customer service in a fast-paced environment, ensuring high standards at both the counter and drive-thru
- Maintained food safety and quality by adhering to company preparation standards and keeping the kitchen organized
- Performed accurate cash transactions and managed inventory, contributing to smooth day-to-day operations
Education
College Diploma - Supply Chain Operations Management
Centennial College
06.2024
Secondary School GED Diploma -
Lincoln M Alexander Secondary School
07.2020
Bachelor of Commerce - Commerce
Ontario Tech University
Oshawa, ON12-2026
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Typing speed: 80 WPM
- Strong leadership and effective communication skills
- Fluent in English, Urdu, and Hindi
- Exceptional customer service experience
- Strong organizational skills
- Expertise in document management
- File organization
- Calendar management
- Experienced in spreadsheet creation
- Meeting planning
- Proficient in proofreading documents
- Demonstrated ability to manage multiple tasks simultaneously
- Flexible scheduling
- Physically fit for demanding roles
- Effective time management skills
- Proven problem-solving skills
- Knowledgeable in office equipment operation
- Inventory management
- Strong multitasking abilities
- Able to prioritize tasks
- Adapt to changing environments
- Organization
- Compliance awareness
- Documentation
- Negotiation
- Financial literacy
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Money handling
- Decision-making
- Relationship building
- Call center experience
- Self motivation
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- G Driver’s License
- Security Guard License
- First Aid & CPR Certificate
- Completion of YMCA Job Skills Course
Timeline
Credit Operations & Financial Customer Service Representative
Gatestone
08.2024 - 04.2025
Financial Operations Associate
Corporate Rent A Car
09.2022 - 12.2023
Security Guard
Securitas
02.2021 - 11.2021
Crew Member
McDonald’s
01.2020 - 09.2020
Secondary School GED Diploma -
Lincoln M Alexander Secondary School
College Diploma - Supply Chain Operations Management
Centennial College
Bachelor of Commerce - Commerce
Ontario Tech University
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