Adam Amza
Mississauga,Canada
Summary
With a wealth of management experience, I have a knack for fostering consensus and facilitating successful collaboration among diverse stakeholders. As an exceptional team builder, planner, and problem solver, I bring over 3 years of valuable expertise and a track record of accomplishments. I specialize in promoting effective communication and achieving results through strategic decision making. Committed to delivering exceptional outcomes and driving company growth, my focus remains steadfast on meeting organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Usolve Financial
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized Branch environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Representative
Usolve Financial
09.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accounting Internship Supervisor
East African Properties
01.2021 - 06.2022
- Supported and staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Lead, supervise, and mentor a team of accounting interns.
- Assign tasks and projects to interns based on their skill levels and learning objectives.
- Monitor and evaluate the performance of interns, providing constructive feedback and guidance.
Intern - Accounting
East African Properties
01.2020 - 12.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Bachelor of Arts - Business Management
Rift Valley University
Addis Ababa, Ethiopia 07.2021
Skills
- Business Intelligence Analysis
- Financial Services
- Technical reporting
- Data Mining
- Predictive modeling
- Machine Learning
- Credit analysis
- Python Programming
- Google Analytics
- Conduct Research
- Customer Experience
- Results Oriented
- Compassion
Certification
- Data Analytics certificate of completion, Google / Coursera, 09/2023
- Career Essentials in Project Management Microsoft Certificate of Completion, Microsoft, 08/24/2023
Languages
Amharic (fluent)
English (fluent)
Timeline
Assistant Manager
Usolve Financial
09.2023 - Current
Customer Service Representative
Usolve Financial
09.2022 - 09.2023
Accounting Internship Supervisor
East African Properties
01.2021 - 06.2022
Intern - Accounting
East African Properties
01.2020 - 12.2020
Bachelor of Arts - Business Management
Rift Valley University
- Data Analytics certificate of completion, Google / Coursera, 09/2023
- Career Essentials in Project Management Microsoft Certificate of Completion, Microsoft, 08/24/2023
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