ADAM AMZA
Mississauga,ON
Summary
Energetic Recreation assistant with 3 years assisting leadership in organizing overall program responsibilities for extra-curricular programs and events. Maintained effective working relationships with participants, staff and community members. Demonstrated objectivity, positive attitude and high energy.
Overview
4
4
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Financial Services Representative
Usolve Financial
09.2022 - Current
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable loan opportunities to meet established financial goals.
- Managed over 75 customer inquires per day.
- Offered competitive options of loans and retail financing options for customers.
- Built and established relationships with clientele to improve future business opportunities.
Administrative Coordinator
Newell Brands
10.2020 - 06.2021
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
Administrative Assistant
Geo-Man Consultancy
03.2020 - 08.2020
- Assisted development and implementation of new administrative procedures.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased company's track record by 26%.
IT Intern
Ethio Telecom
06.2019 - 10.2019
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Researched new technologies to boost information security.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
Education
Certificate - Google Data Analytics
Google
Online - Coursera 01.2023
High School Diploma -
Adult Education Centre Mississauga Secondary School
Mississauga, ON06.2022
No Degree - Engineering Management
Poznan College of Communications And Management
Poznan, Poland2021
Certficate - Food Science And Post Harvest Technology - Year 1
Haramaya University
Dire Dawa, Ethiopia06.2019
Bachelor of Arts - Business Management
Ethiopis College
Addis Ababa, Ethiopia 2019.05 - 2022.07
Skills
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Back Office Operations
- Document Retrieval
- Business Writing
- Program File Distribution
- Report Analysis
Certification
- Certified in CPR, Canada Guard Security - 2022
- Licensed Private Security Guard - 2022
Additional Information
- Voluntary service for more than 4 years, Cheshire's home Ethiopia.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide, Usolve Financial.
- Carried out retention calls with unsatisfied customers, convincing 45 of them to keep using the banking features, Abay Bank S.C.
Timeline
Financial Services Representative
Usolve Financial
09.2022 - Current
Administrative Coordinator
Newell Brands
10.2020 - 06.2021
Administrative Assistant
Geo-Man Consultancy
03.2020 - 08.2020
IT Intern
Ethio Telecom
06.2019 - 10.2019
Bachelor of Arts - Business Management
Ethiopis College
2019.05 - 2022.07
- Certified in CPR, Canada Guard Security - 2022
- Licensed Private Security Guard - 2022
Certificate - Google Data Analytics
Google
High School Diploma -
Adult Education Centre Mississauga Secondary School
No Degree - Engineering Management
Poznan College of Communications And Management
Certficate - Food Science And Post Harvest Technology - Year 1
Haramaya University
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