Hang Pham
Mississauga,Canada
Summary
Dynamic service worker with exceptional social skills and a strong background in customer service, consistently delivering outstanding support and fostering positive interactions. Committed to adhering to health and safety guidelines while ensuring proper handling of food items, prioritizing both quality and safety. Eager to collaborate with team members and proactively tackle challenges, contributing to a cohesive and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Baker/ Key Holder
Uncle Tetsu Japanese Cheesecake
07.2021 - Current
- Ensuring the smooth running of the business through essential responsibilities
- Maintaining stock levels, ordering supplies and materials
- Ensuring every product meets the expectations of the customer and reflects well on the standards of the establishment
- Making product improvement recommendations, responding to the needs of the customers, and accepting orders
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Barista
CoCo Fresh Tea & Juice
08.2023 - Current
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Follows health, safety and sanitation guidelines for all products and equipment usage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
AutoCAD Technician
Stronco
09.2022 - Current
- Present design drafts for clients and account executive to assess
- Maintain records of all versions created during the design process
- Inputting design specifications into the CAD software.
- Ensured accuracy in drawings, resulting in fewer revisions and increased client satisfaction.
- Reduced errors by implementing rigorous quality control measures during the drafting process.
Education
Architecture Technology Diploma - Architecture Technology
Sheridan College
Mississauga, ON04.2021
Associate of Arts and Science - General Arts and Science
Sheridan College
Mississauga, ON04.2019
Skills
- Problem Solving
- Multitasking
- Numeracy
- Fair Team Player
- Time Management
- Adaptability
Certification
- Smart Serve
- Food Handler
- WHMIS
- Customer Service Standards
- Standard First Aid with CPR-C
- Level 5 of Health and Safety Awareness
Timeline
Barista
CoCo Fresh Tea & Juice
08.2023 - Current
AutoCAD Technician
Stronco
09.2022 - Current
Baker/ Key Holder
Uncle Tetsu Japanese Cheesecake
07.2021 - Current
Associate of Arts and Science - General Arts and Science
Sheridan College
Architecture Technology Diploma - Architecture Technology
Sheridan College
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