Abhishek Karan

• Identified products and services that would be best fit for customer projects
• Analyzed complex systems to identify potential failure points and develop solutions for improvement.
• Responsible for Western Canada and US Midwest OEM and Product Sales & Service
• Identified,pursued and achieved $6.2M in project sales for 2023
• Generated $4M in sales within first year through Business Development for 12 Product lines resulting in 19 new customers
• Accountable for identifying and establishing new business at existing and new accounts
• Cultivate and nurture long-term relationships with key decision makers within strategic accounts, gaining a deep understanding of their organizational structure and purchasing influencers.
• Host customer meetings to discuss specifications and budgets to reach specific objectives
• Instrumental in communicating customer's needs to Product Managers for Technical Specifications and Budget
• Collaborate with management to provide insights and recommendations for improving volume, market share, and pricing strategies.

• Amplified sale revenues : 19% (2019), 16.7% (2020), 18.4% (2021)
• Surpassed business revenue 27% YOY 2021 by opening new markets in Canada.
• Serviced & managed accounts for 17 organizations providing revenue of CAD $5.5M or more per year
• Forecast, budget, and develop operating plans for SMC's sales channels to align with overall organizational objectives.
• Project Management for multiple industry clients from Healthcare, Food, Manufacturing and Packaging (US, Canada and Europe)
• Conduct client presentations to effectively articulate the value proposition of product/solution/service offerings, resulting in increased sales and customer satisfaction.
• Managed longer sales cycles for commercial clients with design and architecture of products (3 to 18 months)
  

· Expanded sales revenues around 15% YOY by identifying opportunities

· Communicated regularly with market and strategic managers for sales targets

· Inventory counts, and maintaining accurate inventory weekly.

· Increased monthly sales with execution of full sales cycle

· Identified and analyzed key competitors and related products.

• Trained and coached team of 16 sales professionals focused on ensuring high-quality customer service

· Provided primary customer support to internal and external customers in fast-paced environment.

· Exceeded service objectives by applying proven customer service and sales best practices.

· Awarded with the 5-star WE-CARE PLATINUM award for Customer Service and sales in the year 2018.

● Responsible for supporting production of e-invoices, new projects' testing, existing projects' quality improvement for the Business financial software.

● Delivering ideas to the development team through presentations to improve the projects to be delivered to the clients.

● Highlight the issues and challenges to development team.

● Communication with international customers regarding projects' issues/solutions.

● Perform root cause analysis and provide solutions.