GENESIS TAKA
Vancouver,Canada
Summary
Dynamic professional committed to ethical standards with a strong foundation in critical thinking and leadership. Expertise in process optimization, last-mile logistics, and customer service, complemented by extensive experience in managing diverse teams across multicultural environments. Recognized for exceptional problem-solving abilities and a proven track record of driving significant business improvements. Passionate about leveraging skills to enhance operational efficiency and deliver outstanding results.
Overview
10
10
years of professional experience
Work History
Operations Manager
Andes Express S.A.C
01.2022 - 04.2025
- Designed and implemented process automation and optimization strategies.
- Managed KPIs, incident resolution, and customer claims, turning them into improvement opportunities.
- Coordinated reporting for management and key clients.
Regional Leader
Andes Express S.A.C
07.2021 - 01.2022
- Directed last-mile logistics and customer service across Northern Peru.
- Analyzed Big Data to propose and implement strategic improvements.
- Led distribution teams, ensuring compliance with client standards.
Coordinator of Commercial Development
AS Negociaciones S.A.C
01.2017 - 01.2021
- Conducted market analysis and managed commercial opportunities.
- Prepared weekly reports and proposed KPI improvement plans.
- Supported organizational development and process innovation.
Supervisor
Happy Time C.A
01.2015 - 01.2017
- Managed HR processes including contracts, payroll, and recruitment.
- Supervised a 15-person team and produced performance reports.
Education
Bachelor of Engineering - Environmental Engineering
Universidad De Falcon
Punto Fijo, Venezuela09-2016
Skills
- Leadership
- Teamwork
- Process Optimization
- Critical Thinking
- Problem Solving
- Proactivity
- Adaptability
- Microsoft Office (Advanced)
- Communication
Accomplishments
- Increased last-mile delivery efficiency by 5%.
- Reduced claims in critical zones by 10%.
- Optimized processes, reducing management times by 40%.
LANGUAGES
Spanish: Native
Native or Bilingual
English: CLB 4
Limited Working
Timeline
Operations Manager
Andes Express S.A.C
01.2022 - 04.2025
Regional Leader
Andes Express S.A.C
07.2021 - 01.2022
Coordinator of Commercial Development
AS Negociaciones S.A.C
01.2017 - 01.2021
Supervisor
Happy Time C.A
01.2015 - 01.2017
Bachelor of Engineering - Environmental Engineering
Universidad De Falcon
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