Abhi Gurjar
Halifax,Nova Scotia
Summary
Professional customer service expert with experience in providing services and a track record of multitasking. devoted to sustaining professional connections in order to boost revenue and provide positive business outcomes.
Committed to fostering long-term client happiness by providing superior assistance and service. knowledgeable about relevant options and best practices for customer service.
Knowledgeable about managing clients over the phone, meticulous, and possessing strong analytical abilities familiarity with ticketing tools, change management, and incident management precise, well-organized, and focused on the details. works quickly in order to fulfill deadlines. enthusiastic team player prepared to add value to the company's achievements.
Overview
3
3
years of professional experience
Work History
Technical Sales Representative
TELUS, Connect 6 Group
04.2023 - Current
- Managed end-to-end sales campaigns, working in unison with technical departments to supervise project schedules and guarantee faultless performance, which led to increased client satisfaction and repeat business prospects.
Integrated sales tactics with multidisciplinary groups have created a channel for priceless consumer data, enabling unmatched customer experiences and journeys. - Attended product-related technical shows and other activities to represent company products and services.
- competently interacted with TELUS clients, navigating various offerings, such as Mobility Home offerings (Internet, Smart-Home Security), Optik TV, and LWC (Living Well Companion), and creating packages that precisely matched each client's needs.
made clients aware of the services they utilize and the billing cycle (including activation and prorated charges). - Provided clients with constant technical expertise and support during pre- and post-sale phases, fostering long-lasting customer satisfaction and laying the groundwork for long-lasting commercial partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
Technical Support Specialist Tier
01.2022 - 04.2023
- Intuit Quickbooks – Canada
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Troubleshoot incident for login issues, software installations, passwords, connectivity issues, VPN
- Account recovery, refunds
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Tickets creating and closing, resolving cases, investigations etc
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- AWS apps
- Salesforce B2C, Amazon Connect CCP, Docebo
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer/Technical Support Representative
Randstand
06.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responsible for hardware/software upgrades/installation, Printer-support -Local(WiFi, wired internet, USB) and Network printers,run diagnostic test
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Diploma - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2022
Skills
- Help Desk Support
- Time Management
- Cost-Effective Solutions
- Troubleshooting Network Issues
- Performance Optimization
- AWS(Amazon Web Services) apps
- Amazon Connect CCP, Salesforce B2C
- Fast learner and familiar with
- Customer/technical side software
- Multitasking
- Operating Systems: Windows 7/8/10
- Hardware: Expert in resolving Mac and
- Windows computer, laptop, Printer hardware
- Issues, desktop management interface, monitor
- Microsoft 365, HTML, CSS, JS, jQuery, basic
- Call Center Operations
Languages
Timeline
Technical Sales Representative
TELUS, Connect 6 Group
04.2023 - Current
Technical Support Specialist Tier
01.2022 - 04.2023
Customer/Technical Support Representative
Randstand
06.2021 - 11.2022
Diploma - Health Care Administration
Conestoga College Institute of Technology And Advanced Learning
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