Todd Kent
Halifax,Nova Scotia
Summary
Experienced and results-oriented General Manager with a proven track record of leading high-volume collision repair centers to operational excellence. Expertise in driving profitability, optimizing workflow, ensuring top-tier customer satisfaction, and building high-performing teams. Skilled in DRP relations, OEM certifications, lean processes, and financial performance management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Steele Collision Centers
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Senior Collision Manager
Steele Collision Centers
01.2016 - 12.2021
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Collision Center Manager
Colonial Honda
05.2006 - 12.2015
- Inspected auto body damage and wrote up repair orders.
- Managed team of 10 personnel focused on repairs and refinishing work.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Checked quality of all work to maintain customer satisfaction.
- Worked with customers and insurance companies to obtain payments.
- Estimated damaged vehicles using Audatex, Mitchell to determine degree of structural and mechanical damage.
Education
High School Diploma -
St Patrick's High School
Halifax, NS06.1983
Skills
- Budget and Revenue Analysis
- DRP & Insurance Relations
- Performance Improvement Strategies
- Multi-Shop Operations
- Production Flow Estimation
- Employee Development & Retention
- OEM Certification Expertise
- Customer Experience Excellence
- Proficient in Audatex, Mitchell Connect and Repairs Center
Accomplishments
- Supervised team of 70 plus staff members.
- Expanded repair capabilities by obtaining OEM certifications
- Successfully reduced supplement delays by improving damage analysis through implementing a meticulous disassembly process initial estimating stage.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Languages
English
Full Professional
Certification
Dupont Cromax Pro Qualified Refinisher
MVP PPG Green/White Belt Training
MVP Parts Management Training
MVP PPG Advanced Estimating Training
Interests
- Outdoor Recreation : Fly fishing, Downhill skiing, Dog Training
- Family Travel
- Road Trips
Timeline
General Manager
Steele Collision Centers
12.2021 - Current
Senior Collision Manager
Steele Collision Centers
01.2016 - 12.2021
Collision Center Manager
Colonial Honda
05.2006 - 12.2015
High School Diploma -
St Patrick's High School
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