Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Interests
Timeline
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Todd Kent

Halifax,Nova Scotia

Summary

Experienced and results-oriented General Manager with a proven track record of leading high-volume collision repair centers to operational excellence. Expertise in driving profitability, optimizing workflow, ensuring top-tier customer satisfaction, and building high-performing teams. Skilled in DRP relations, OEM certifications, lean processes, and financial performance management.


Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Steele Collision Centers
12.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Senior Collision Manager

Steele Collision Centers
01.2016 - 12.2021
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Collision Center Manager

Colonial Honda
05.2006 - 12.2015
  • Inspected auto body damage and wrote up repair orders.
  • Managed team of 10 personnel focused on repairs and refinishing work.
  • Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
  • Checked quality of all work to maintain customer satisfaction.
  • Worked with customers and insurance companies to obtain payments.
  • Estimated damaged vehicles using Audatex, Mitchell to determine degree of structural and mechanical damage.

Education

High School Diploma -

St Patrick's High School
Halifax, NS
06.1983

Skills

  • Budget and Revenue Analysis
  • DRP & Insurance Relations
  • Performance Improvement Strategies
  • Multi-Shop Operations
  • Production Flow Estimation
  • Employee Development & Retention
  • OEM Certification Expertise
  • Customer Experience Excellence
  • Proficient in Audatex, Mitchell Connect and Repairs Center

Accomplishments

  • Supervised team of 70 plus staff members.
  • Expanded repair capabilities by obtaining OEM certifications
  • Successfully reduced supplement delays by improving damage analysis through implementing a meticulous disassembly process initial estimating stage.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Languages

English
Full Professional

Certification

Dupont Cromax Pro Qualified Refinisher

MVP PPG Green/White Belt Training

MVP Parts Management Training

MVP PPG Advanced Estimating Training



Interests

  • Outdoor Recreation : Fly fishing, Downhill skiing, Dog Training
  • Family Travel
  • Road Trips

Timeline

General Manager

Steele Collision Centers
12.2021 - Current

Senior Collision Manager

Steele Collision Centers
01.2016 - 12.2021

Collision Center Manager

Colonial Honda
05.2006 - 12.2015

High School Diploma -

St Patrick's High School
Todd Kent