NIKHAR PATEL
TORONTO,ONTARIO
Summary
Efficient customer service professional with 2 years of experience in call center, office adim and hospitality service. Adept at handling 60+ calls on a daily basis while consistently resolving client issues and selling them the best product offered smoothly and quickly, Fluent in English, and able to provide clear customer service in the same language, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
1
1
year of professional experience
Work History
CALL CENTER REPRESENTATIVE (SALES AGENT)
CONNECT-6 NORTH YORK/ CURRENT EMPLOYMENT
- Selling TELUS product by performing outbound call duties
- Making 70-80 outbound calls on a daily basis to meet the targets set by the company.
- Understanding the needs of the customer and building up the package of a product accordingly.
- Providing all the information regarding a particular telus product in polite tone.
- Always caring a positive attitude.
- Meeting daily target of 5-10 on a daily basis.
- Creating a positive relation between the customer and the company.
- Memorizing all the TELUS product, services and regulations to sell the product.
- Closing of deals on a positive note.
- Making the customer aware of the advantages of buying TELUS product.
- Making the customer satisfied with the product and services by providing the best packages.
CALL CENTER AGENT (CUSTOMER SERVICE REPRESENTATIVE, HELPDESK)
AUSTRALIAN PREMIUM SOLAR (INDIA) LTD
11.2023 - 02.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-lined telephone system.
- Greeted and directed visitors to appropriate personnel and answered an average of 60-70 calls and emails daily.
- Sorted incoming mail and directed to correct personnel each day.
- Reported suspicious individuals to supervisor.
- Processed payments and updated accounts to reflect balance changes.
- Served as a company concierge to employees requiring assistance with company policies, rules and regulations, travel arrangements etc.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided general information and answered inquiries in polite tone of voice.
- Collated, bound, and stored computer-generated reports.
- Memorized all company products, services, rules and regulations to answer customer questions and queries quickly and efficiently.
CASHIER
NO FRILLS
06.2023 - 11.2023
- Operating cash points.
- Stocking items in free time.
- Providing a high level of customer service.
- Maintaining a high level of relation and communication with front-end to assist everyone properly.
- Solving all the customer questions in an appropriate way and making sure they are being solved.
- Performing opening and closing duties as a cashier.
- Price matching different products and using manufacturer coupons in an appropriate manner.
- Keeping the check out and self-checkout points clean.
- Maintaining a high level of customer satisfaction by working collectively and closely with the team.
OFFICE ADMIN
V4U JOBS HR CONSULTANTS
09.2022 - 12.2022
- Provided administrative support during peak periods and other emergencies, ensuring minimal disruptions to office functions and services.
- Performed general office administration and management functions.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Worked collaboratively with other office staff members to ensure comprehensive coverage of all administrative tasks related to the switchboard function.
- Trained new Voting Officers on proper protocols, policies, and procedures, promoting a consistent standard of excellence in election administration.
- Collaborated closely with other administrative staff members on various projects to improve overall office functioning.
Education
ADVANCE DIPLOMA, INTERNATONAL BUSINESS ADMIN - Business
Seneca College of Applied Arts And Technology
North York, ON09.2024
Skills
- Microsoft office suite
- Video conferencing software
- Customer service
- Adaptability
- Verbal communication
- Interpersonal skills
- Problem-solving
- People focused
- Strong organizational and analytical abilities
- Detail-oriented
- Good negotiable skills
- Product recommendation skills
- Capable of working in a fast-paced environment
- Calm and composed
- Positive attitude
Profile
NIKHAR P. PATEL, TORONTO, ONTARIO, M9V4V7, (647)447-6756, Nikharpatel6181@gmail.com
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
CALL CENTER AGENT (CUSTOMER SERVICE REPRESENTATIVE, HELPDESK)
AUSTRALIAN PREMIUM SOLAR (INDIA) LTD
11.2023 - 02.2024
CASHIER
NO FRILLS
06.2023 - 11.2023
OFFICE ADMIN
V4U JOBS HR CONSULTANTS
09.2022 - 12.2022
CALL CENTER REPRESENTATIVE (SALES AGENT)
CONNECT-6 NORTH YORK/ CURRENT EMPLOYMENT
ADVANCE DIPLOMA, INTERNATONAL BUSINESS ADMIN - Business
Seneca College of Applied Arts And Technology
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