ADEDOLAPO ELUMADE
Vaughan,ON
Summary
Dynamic and empathetic Social Service Worker seeking a challenging position where I can leverage my skills and experiences to provide comprehensive settlement services to asylum seekers and newcomers. Dedicated to fostering inclusive communities and facilitating the integration process for individuals facing barriers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Service Worker (Placement)
YMCA North York Employment Services
Toronto, ON
01.2024 - Current
- Conduct intake assessments to identify needs, barriers, and assets of asylum seekers and newcomers, facilitating the development of tailored settlement plans
- Provide Case Management services including information, referral, crisis intervention, and supportive counseling both in-person and virtually
- Organize orientation sessions on settlement-related topics for individuals and groups
- Provided customer service for incoming calls, emails and walk-in customers.
- Answered customer inquiries regarding services and products.
- Resolved customer complaints in a timely manner.
- Assist clients under supervision, facilitating registration for job fairs and completing necessary forms.
- Assist newcomers in filling out forms and explaining how YMCA employment services can help construct effective resumes and cover letters tailored to their skills and experiences.
- Verify client eligibility and direct them to suitable services, ensuring adherence to organizational protocols.
- Support reception tasks at the resource center, promptly responding to calls and messages in compliance with regulations and privacy standards.
- Shadow supervisor to gain insights and actively engage in resume-building and mock interview sessions with clients.
Social Service Worker (Placement)
Community Living Dufferin
Aspen, Orangeville, ON
09.2023 - 12.2023
- Supported individuals with developmental disabilities in daily living activities and implemented personalized behavior support plans
- Facilitated community integration initiatives to promote inclusion and foster meaningful connections
- Provided compassionate assistance during crises and ensured the well-being of clients.
Office Assistance (Internship)
CPAP Direct Ltd
Toronto, ON
06.2019 - 07.2019
- Organized patient files and maintained records to facilitate seamless workflow
- Managed communication with patients by mailing letters and ensuring effective correspondence using CRM software and Microsoft Word.
Education
Diploma of Social Service Worker - Social Service Worker
Georgian College
04.2024
Bachelor of Sociology -
Lagos State University
02.2007
Skills
- Detail-oriented and organized in maintaining accurate, confidential client records and documentation
- Knowledge of referral processes and resources available to newcomers
- Excellent verbal and written communication skills, conveying information with compassion and respect
- Culturally sensitive, and responsive to diverse perspectives, experiences, and communication styles
- Collaborative team player, fostering positive working relationships to achieve shared goals
- Effective at networking, establishing partnerships, and leveraging community resources
- Workplace Safety
- Safety Management
- Documentation ability
Websites
Certification
- Worker Self and Safety Awareness, YMCA North York Employment Services, Toronto, ON, 01/20/24
- Ontario Human Rights Code & AODA, YMCA North York Employment Services, Toronto, ON, 01/20/24
- Office Administration Training, CICS Canada, Toronto, ON, 09/20/19
- Customer Service Certificate, Job Skills, Markham, ON, 11/20/18
Accomplishments
- Deans list fall and winter 2022/2023 of over 90% GPA
- Deans list fall and winter 2023/2024 of over 90% GPA
- Georgian College- Achievement for shining star
- Project Lumina - successful project to help Family Transition Place(Orangeville) with donation of essential need.
References
References available upon request.
Timeline
Social Service Worker (Placement)
YMCA North York Employment Services
01.2024 - Current
Social Service Worker (Placement)
Community Living Dufferin
09.2023 - 12.2023
Office Assistance (Internship)
CPAP Direct Ltd
06.2019 - 07.2019
Diploma of Social Service Worker - Social Service Worker
Georgian College
Bachelor of Sociology -
Lagos State University
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