Mohammed Rasheed
Milton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Event Sales Representative
Connect 6
Milton , ON
01.2023 - Current
- Working on Cogeco Account promoting their new deals for Ultra Fibre internet, Home phone and Cable Tv.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Mechanic Assistant
Orange Garage
Oakville , ON
12.2022 - 01.2023
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Conducted routine oil changes, tire rotations, fluid replacements and bulb changes.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Communicated effectively with customers to gather information related to vehicles and verify registration and insurance information.
- Inspected suspension and exhaust systems to determine needed repairs.
- Performed minor structural repairs such as bracket replacements, rivet replacements and floor repair.
- Rotated and balanced tires for even wear.
- Measured depth of current tire tread and educated customers about dangers of low tread.
- Changed vehicle oil and replaced filter.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Maintained customer and vehicle records, working with both hard-copy service records and computerized data.
Service and Parts Advisor
Extreme Auto
Amman
02.2018 - 11.2022
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Manage motorsport team including Time attack races and Off Road Rallies.
- Ordered parts from various distributors to fulfill demands.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Customer Service Manager
Mena trading
Beirut
03.2017 - 02.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Parts Advisor
Smart Performance
Kuwait
04.2015 - 03.2017
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
Customer Service Representative
First Vision
Kuwait
02.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Service Advisor
Smart Performance
Amman
01.2012 - 03.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence.
MT5 Administrator
RIG Forex Trading
Dubai
01.2013 - 02.2015
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Manage Meta Trader 4 and 5 Admin panel including adding new instrument, editing exciting
- Maintain flow of work without server interruption to ensure clients satisfaction.
- Keeping up with Meta Quotes for new features and updates.
- Managing Auto Dealer criteria.
- Ensuring liquidity providers prices are Shown correctly.
- Managing STP and Bridge mechanism
- Demonstrated respect, friendliness and willingness to help wherever needed.
Risk Management Specialist
RIG forex trading
Dubai
01.2013 - 02.2015
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Risk Management Officer
Arab Financial Brokers
Kuwait
03.2008 - 01.2012
- Support currency dealing and trading services of Trading Desk
- Quoting & transmitting client trades in line with company's policy and procedures
- Monitor client's positions and manage exposure as directed as Chief Dealer
- Keep up to date with market information and monitor trends in currency pairings
- Monitor trades to ensure compliance with internal anti-money laundering policies and procedures
- Updating and supporting colleagues from other departments
- Consult with relevant units to determine, quantify, and mitigate risks involved in establishing and maintaining various client and industry relationships
- Responsible for assessing metrics and monitoring procedures organization has set to police transactional risks
- Responsible for granting authorizations, line increase and decreases, payment floats, and account closures
- Responsible for maintenance of customer credit history database
- Track performance of portfolios across customer lifecycle
- Consult with management to provide assistance in corporate planning
- Utilize analytical techniques and statistical analysis to develop and optimize credit risk strategies for portfolios to meet pre-defined goals
- Apply segmentation techniques using generic and custom risk scorecards and attributes to build credit risk strategies for underwriting, line assignment, and account management
- Ensure strategies are within company's Risk Appetite and satisfy pre-defined profitability hurdles
- Responsible for integrating new data sources and solutions into credit risk strategies
- Perform tracking and reporting on strategy implementations and validating post implementation
- Proactively seek and recommend enhancements to processes and development
- Responsible for developing programs for tracking expected versus actual behavioral and performance measures for appropriate portfolios, populations, and segmentation end-nodes
- Responsible for developing new quantitatively driven strategies and pilot programs across customer lifecycle.
- Produced and analyzed scorecards and other performance management tools to identify and mitigate risk exposure and monitor progress towards stated project goals.
- Served as subject matter expert for development and implementation of corrective action plans where substantial unnecessary loss resulted regularly from current policy.
Education
Bachelor of Computer Science - Computer Science
Applied Science University
Amman02.2008
Skills
- Computer skills
- CRM Software
- Communication skills
- Multilingual
- Microsoft Office
- Customer service
- Analysis skills
- Cash handling
- Organizational skill
- Sales skills
- Influencing and negotiating with customers
- Parts Identifications
- Team Goals
- Efficient Service
- Team Collaboration
- Report Generation
- Staff Training
- Service Quality
- Customer Inquiries
- Suggestive Selling
- Customer Needs Assessments
- Database Management System Software
- Invoice Processing
- Bank Deposits
- Operations Management
- Vendor Relations
- Store Layouts
- Problem-Solving Skills
- Constructive Feedback
- Consultative Sales Approach
- Pulling Parts
- Loss Prevention Goals Monitoring
- Store Presentation
- Parts Installation Knowledge
- Cash Register Operations
- Special Promotions
- Compliance Requirements
- Customer Service
- Critical Thinking
- Thorough Knowledge of Product
- Visual Merchandising
- Parts Recommendation
- Inventory Management
- Battery Testing and Installation
- Supply Orders
- Parts Ordering and Management
Car Racing
I have participated in different rallies around the world either a Driver or Co driver or team manager built this team from scratch and were renting cars to customers and was racing on my own cars have achieved many trophies as it was a hobby of mine that i turned to a successful business doing what i love the most
Timeline
Event Sales Representative
Connect 6
01.2023 - Current
Mechanic Assistant
Orange Garage
12.2022 - 01.2023
Service and Parts Advisor
Extreme Auto
02.2018 - 11.2022
Customer Service Manager
Mena trading
03.2017 - 02.2018
Parts Advisor
Smart Performance
04.2015 - 03.2017
Customer Service Representative
First Vision
02.2015 - 03.2017
MT5 Administrator
RIG Forex Trading
01.2013 - 02.2015
Risk Management Specialist
RIG forex trading
01.2013 - 02.2015
Service Advisor
Smart Performance
01.2012 - 03.2015
Risk Management Officer
Arab Financial Brokers
03.2008 - 01.2012
Bachelor of Computer Science - Computer Science
Applied Science University
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