Abebe Mengesha
Toronto,ON
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Shelter Worker
Fred Victor
11.2021 - 04.2024
- Facilitated community outreach to expand participation and support.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Managed volunteer teams, providing training and guidance to ensure a positive experience for both volunteers and residents.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
Security Guard
LK Protection
11.2019 - 11.2021
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Reduced incidences of theft by implementing effective access control measures.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
Associate of Arts - Social Work And Social Administration
Adama University
Adama, Ethiopia06.2018
Bachelor of Arts - History
Bahir Dar University
Bahir Dar, Ethiopia06.2016
Skills
- Continuous Improvement
- Professionalism and Ethics
- Problem-Solving
- Relationship Building
- Interpersonal Skills
- Problem-solving abilities
Languages
English
Full Professional
Tigrigna
Native or Bilingual
Amharic
Native or Bilingual
Certification
Toronto Shelter standards
. Crisis Prevention and intervention
. Homelessness Learning Hub’s Harm reduction for the homelessness sector
Take Home Naloxone
. Individual Security Guard License
· Canadian Red Cross First Aid and CPR
· Ontario Worker Health and Safety Awareness (OHSA), Ministry of Labor, Toronto Canada
· Certificate of Workplace Hazardous Materials Information System (WHMIS), Toronto, Canada
. Smart serve certificate
· Certificate of Customer Handling Training, Adams University, Ethiopia, Addis Ababa
· Certificate of computer operations (Microsoft office 2010 software products: Word, Excel, PowerPoint, Access and Outlook)
Timeline
Community Shelter Worker
Fred Victor
11.2021 - 04.2024
Security Guard
LK Protection
11.2019 - 11.2021
Associate of Arts - Social Work And Social Administration
Adama University
Bachelor of Arts - History
Bahir Dar University
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