KENNEDY WAMBUA
Mississauga,ON
Summary
Results-driven IT executive with 10+ years in technology leadership and service optimization. Recognized for creating effective teams and executing scalable solutions that support organizational goals. Strong background in IT transformation and process improvement across diverse environments. Dedicated to advancing customer satisfaction and cultivating a forward-thinking, innovative workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Regional Manager – Ontario & Atlantic Canada
MNP LLP
Ontario, Canada
08.2024 - 03.2025
- Directed enterprise IT operations across 35 offices and 4,250+ users, ensuring 99.9% system uptime and seamless service delivery
- Orchestrated complex system integrations during two large-scale mergers, onboarding 400+ users across 18 offices with full compliance to business and technical standards
- Led Microsoft Teams migration in five offices with 100% user adoption and minimal business disruption
- Improved client onboarding by redesigning processes, reducing delays by 30–40% and decreasing new user issues by 50%
- Partnered with Regional Managing Partners to align IT initiatives with strategic goals across Eastern Canada
- Reduced emergency response times by 60% and escalated ticket volume by 15–20% through service optimization and team retraining
Technology Lead / Project Manager
Amica Senior Lifestyles
Toronto, Canada
12.2021 - 07.2024
- Led the redesign of ServiceNow dashboards and chaired weekly Change Advisory Board (CAB) meetings, improving incident oversight, accelerating response times, and streamlining change governance.
- Managed a 12-person team to implement Microsoft Intune and Autopilot, enabling zero-touch deployment, cutting onboarding costs by $400K annually, and increasing mobile device compliance.
- Directed the rollout of cybersecurity initiatives—including MFA, firewall upgrades, and patching schedules—reducing vulnerabilities and enhancing regulatory compliance.
- Drove the successful migration to Windows 11 and Microsoft 365, reducing downtime, cutting on-premise maintenance by 40%, and improving team collaboration and operational continuity.
- Spearheaded vendor negotiations and IT asset lifecycle optimization, generating over $100K in annual savings, and aligning procurement with long-term business needs.
- Partnered with marketing and vendors to enhance the Meta Quest Business Suite, driving an 8% growth in sales through an improved customer experience.
- Reconciled hardware inventory and led a sustainability-focused e-waste reduction initiative, optimizing asset utilization while supporting environmental goals.
Service Desk Manager
Consor Engineers L.L.C
Toronto, Canada
05.2020 - 12.2021
- Overhauled service desk operations, reducing weekly ticket volume by 87% while maintaining high customer satisfaction ratings
- Implemented a knowledge base and internal training tools, improving ticket resolution time and service desk efficiency by 25%
- Negotiated vendor contracts and optimized tool usage, leading to $250K in annual cost savings
- Launched service improvements that delivered $100K in additional cost reductions and improved SLA adherence
Senior Desktop Analyst - North America
ERCO Worldwide
Etobicoke, ON
01.2018 - 12.2019
IT Technical Support Analyst
ERCO Worldwide
Etobicoke, ON
07.2017 - 12.2017
Senior System Engineer
Board Rebelz Inc
California, USA
05.2016 - 07.2017
Junior System Administrator
Board Rebelz Inc
California, USA
04.2013 - 04.2016
Education
Computer System and Network Specialist -
Evergreen College
Toronto, ON01-2014
BA - International Development Studies
York University
Canada01.2009
Bachelor of Arts - International Business Communication
Bournemouth University
England01.2003
Skills
- Business Systems Analysis & Integration
- Enterprise IT Strategy & Digital Transformation
- Microsoft 365
- Azure
- Intune
- Autopilot
- Project & Change Management
- ServiceNow
- ITSM Tools
- Automation
- Cloud Migration
- Infrastructure Support
- Client Success
- Stakeholder Engagement
- M&A IT Integration
- Support Scalability
- Budget Management
Certification
- ITIL V4 Foundation
- Project Management Professional (PMP)
- Lean Six Sigma Yellow Belt
Timeline
IT Regional Manager – Ontario & Atlantic Canada
MNP LLP
08.2024 - 03.2025
Technology Lead / Project Manager
Amica Senior Lifestyles
12.2021 - 07.2024
Service Desk Manager
Consor Engineers L.L.C
05.2020 - 12.2021
Senior Desktop Analyst - North America
ERCO Worldwide
01.2018 - 12.2019
IT Technical Support Analyst
ERCO Worldwide
07.2017 - 12.2017
Senior System Engineer
Board Rebelz Inc
05.2016 - 07.2017
Junior System Administrator
Board Rebelz Inc
04.2013 - 04.2016
Computer System and Network Specialist -
Evergreen College
BA - International Development Studies
York University
Bachelor of Arts - International Business Communication
Bournemouth University
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