Zuzana Benedikovicova
Vancouver,British Columbia
Summary
Highly-motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised, with a quick mastery of new skills.
Overview
11
11
years of professional experience
1
1
Certification
3
3
Languages
Work History
Office Administrator
Tom James
06.2023 - Current
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Led hiring, onboarding, and training sessions for new employees.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Access Intervention Manager
AT&T Global Network Services
10.2017 - 05.2023
- Accountable for on-time delivery of high-priority and expedited network services on French and CEE markets via timely coordination with local partners.
- Developed and maintained relationships with external stakeholders to mitigate potential delivery obstacles through regular meetings.
- Communicated clearly with internal teams, suppliers and stakeholders to keep everyone on same page and working toward established delivery due dates.
- Developed comprehensive performance reports to analyze trends, identify areas of improvement, and support decision-making processes
- Monitored and analyzed suppliers' delivery performance and make necessary adjustments; and provided feedback on methods for reaching those milestones.
- Accomplished multiple tasks within established timeframes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Order Manager
AT&T Global Network Services
05.2013 - 09.2017
- Managed high-volume orders, maintaining accuracy, timeliness, and quality in a fast-paced environment.
- Ensured customer satisfaction by proactively addressing inquiries and resolving order-related issues via triggering escalations.
- Prioritized urgent requests effectively to minimize disruptions within the service delivery while meeting customer expectations consistently.
- Coordinated closely with cross-functional teams to ensure seamless service implementation by securing on-site and remote support.
- Collaborated with IT department to troubleshoot system issues affecting the order management process promptly.
Education
Master of Arts - Political Science
University of Ss. Cyril And Methodius
Slovakia05.2012
Skills
- Performance Tracking and KPI Evaluation
- Customer Relationship Management (CRM)
- Process Improvement
Project Delivery Management
- Performance Improvement
- MS Office
- Administration, Documentation and Reporting
- Scheduling and Coordinating
Languages
English
Full Professional
Slovak
Native or Bilingual
Czech
Native or Bilingual
French
Limited Working
Certification
- Certified Scrum Master
- ITIL 4 Foundation
- Six Sigma - Green Belt certificate
Timeline
Office Administrator
Tom James
06.2023 - Current
Access Intervention Manager
AT&T Global Network Services
10.2017 - 05.2023
Senior Order Manager
AT&T Global Network Services
05.2013 - 09.2017
Master of Arts - Political Science
University of Ss. Cyril And Methodius
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