Personable Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Lee-Anne Carew
North Bay,ON
Summary
Overview
8
years of professional experience
1
Language
Work History
Fournier & FilsGogama, ON
Office Administrator
08.2021 - 05.2023
Job overview
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
OutlandGogama, ON
Housekeeping Supervisor
02.2021 - 08.2021
Job overview
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Promoted energy conservation efforts within department, lowering utility expenses while maintaining a comfortable environment for guests.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Comfort Inn HotelNorth Bay, ON
Front Desk Agent/Night Auditor
09.2015 - 01.2021
Job overview
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Enforced policies and procedures to increase efficiency.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored hotel's budget and financial records.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Developed and maintained positive relationships with guests for satisfaction.
Education
St. Joseph Scollard Hall Catholic Secondary SchoolNorth Bay, ON
High School Diploma
06.2014
University Overview
Skills
- Project Management
- Administration and Reporting
- Brand Management
- Managing office supply inventory
- Interpersonal Relations
- Schedule oversight
- Staff Training
- Employee Development
- Team Leadership
- Idea Development and Brainstorming
- Telephone reception
- Processing expenses
- Negotiation and Conflict Resolution
- Office Management
- Customer Engagement
- Emergency Response
- Performance Tracking and Evaluation
- Office Supply Management
- Ethics-focused
- Process Improvement
- Computer Skills
- Bookkeeping
- Training and Development
- Staff Management
- Leadership and supervision
- Typing [85] words per minute
- Budget support
- Strategic Planning
- Good Judgment
- Performance Evaluations
- Customer Service
- MS Office
- Calendar Management
- Document Management
- Goal Setting
- Payroll Administration
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Administrative Support
- Spreadsheet development
- Verbal Communication
- File Maintenance
- Office Administration
- Meeting Coordination
- Scheduling and Coordinating
- Technical Proficiency
- Problem Resolution
- Meeting planning
- Scheduling appointments
- Time Management
- Documentation And Reporting
- Word Processing
- Report Preparation
- Document Scanning
- Work Planning and Prioritization
- Travel Coordination
- Budget Administration
- Supply Inventory
- Onboarding and Orientation
Languages
English
Full Professional
Timeline
Office Administrator
Fournier & Fils
08.2021 - 05.2023
Housekeeping Supervisor
Outland
02.2021 - 08.2021
Front Desk Agent/Night Auditor
Comfort Inn Hotel
09.2015 - 01.2021
St. Joseph Scollard Hall Catholic Secondary School
High School Diploma