Summary
Overview
Work History
Education
Skills
LEADERSHIP
Certification
Timeline
Generic

Zoey Wist

Redcliff,AB

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

General Manager

Carstar Collison
Medicine Hat
03.2023 - Current
  • Directed daily operations and ensured efficient workflow across departments.
  • Developed and implemented strategic plans to enhance business growth initiatives.
  • Oversaw recruitment, training, and performance evaluation of staff members.
  • Ensured compliance with industry regulations and company policies at all levels.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Tracked monthly sales to generate reports for business development planning.

Estimator

Carstar Collison
Medicine Hat
07.2021 - Current
  • Analyzed repair costs and provided estimates for collision services.
  • Collaborated with technicians to assess vehicle damage and necessary repairs.
  • Prepared detailed reports outlining repair procedures and cost breakdowns.
  • Utilized estimating software to generate accurate repair quotes.
  • Reviewed insurance claims documents for completeness and accuracy.
  • Communicated with clients to explain estimates and answer questions.
  • Coordinated with suppliers to obtain parts pricing and availability.
  • Maintained up-to-date knowledge of industry trends and repair techniques.

Parts Advisor

Medicine Hat Nissan
11.2018 - 06.2025
  • Advised customers on parts selection and availability for optimal vehicle maintenance.
  • Processed parts orders using dealership management software efficiently and accurately.
  • Coordinated with service technicians to ensure timely parts delivery for repairs.
  • Maintained organized inventory of automotive parts to streamline accessibility.
  • Trained new team members on parts processes and customer service protocols.
  • Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
  • Maintained accurate records of all parts orders, returns, and exchanges.
  • Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
  • Analyzed customer requirements and identified appropriate solutions to meet their needs.
  • Checked in ordered parts systematically upon arrival, immediately contacted ordering party and accounted for parts in physical space and computerized database.
  • Assisted in the receiving and stocking of incoming parts shipments.
  • Collaborated with team members to develop strategies for increasing sales revenue.

Detailer

Davis GMC Buick
09.2017 - 11.2018
  • Inspected vehicles for cleanliness and completion of detailing tasks.
  • Ensured that all equipment used was properly maintained in good condition.
  • Collaborated with service team to ensure timely vehicle delivery.
  • Organized detailing supplies and maintained inventory levels.
  • Adhered to safety protocols while handling cleaning chemicals.
  • Assisted in training new detailers on best practices and techniques.
  • Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Cleaned wheels and tires with special cleaning solutions.
  • Applied protective coatings to paint and interior surfaces.

Waitress

Café Mount Robson Restaurant
07.2016 - 10.2016
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and beverage orders accurately and efficiently.
  • Maintained cleanliness of dining area, including tables and utensils.
  • Handled cash transactions and processed payments promptly.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Took orders for food and drinks and delivered them to guests.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Truck Detailer

Larry Peers Trucking Inc
04.2016 - 06.2016
  • Vacuumed and shampooed truck interiors ensuring a fresh environment.
  • Cleaned and polished truck exteriors to maintain company standards.
  • Organized cleaning supplies and maintained equipment in optimal condition.

Sander

Running Board Rubber Company
01.2009 - 01.2013
  • Assisted in sanding and splitting rubber components for repairs.
    Conducted block sanding and repaired rock chips to prepare surfaces for painting.
    Facilitated windshield changes to enhance vehicle functionality.
    Cleaned vehicles and maintained shop cleanliness to ensure a safe working environment.
    Collaborated with owner on various tasks in shop whenever present.
    Prepared vehicles for painting through thorough surface preparation and cleaning.

Education

2nd Year Parts Technician

NAIT
Edmonton, AB
02-2022

1st Year Parts Technician

Lethbridge College
Lethbridge, AB
05-2021

1st Year Welding

Medicine Hat College
Medicine Hat, AB
02-2017

High School Diploma -

South Central High School
Oyen, AB
06-2016

Skills

  • Operational management
  • Strategic planning
  • Staff recruitment
  • Inventory management
  • Customer service
  • Team building
  • Employee training
  • Effective communication
  • Data analysis
  • Conflict resolution
  • Sales tracking
  • Process improvement
  • Strategy
  • Motivation
  • Financial document control
  • Relationship building
  • Customer relations
  • Cross-cultural communications
  • Team player
  • Deadline oriented

LEADERSHIP

  • Assistant Coach: Jr girls and boys basketball (4 years)
  • Coach: U-7 soccer
  • Volunteer in senior supper and town clean up.
  • Refereeing: Jr volleyball and Mini Basketball
  • Part owner of Tree oh Collections since 2020
  • Www.treeohcollections.com

Certification

  • WHMIS expiry 2026
  • Clean Class 5 Drivers License

Timeline

General Manager

Carstar Collison
03.2023 - Current

Estimator

Carstar Collison
07.2021 - Current

Parts Advisor

Medicine Hat Nissan
11.2018 - 06.2025

Detailer

Davis GMC Buick
09.2017 - 11.2018

Waitress

Café Mount Robson Restaurant
07.2016 - 10.2016

Truck Detailer

Larry Peers Trucking Inc
04.2016 - 06.2016

Sander

Running Board Rubber Company
01.2009 - 01.2013

2nd Year Parts Technician

NAIT

1st Year Parts Technician

Lethbridge College

1st Year Welding

Medicine Hat College

High School Diploma -

South Central High School

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Zoey Wist