Kaia-Rae Martens
Redcliff,AB
Summary
With my extensive experience in retail and customer service, excelling in customer satisfaction and communication is very important to me. I am highly organized and adaptable; I thrive in fast-paced environments. I consistently create goals for myself, and when they are achieved, I am always creating new goals, striving to be better and to improve. I'm a continuous learner, passionate about delivering exceptional service and care to my patients, and their families. I strive to work efficiently as a team to achieve the variety of goals and tasks that are presented to me as EMS. I make a great effort to create team success, and I have effective teamwork.
Overview
10
10
years of professional experience
Work History
Firefighter/Rescue Volunteer
box springs fire - cypress county
Redcliff, Alberta
04.2024 - 10.2024
- Responded to emergency calls and provided immediate assistance at fire scenes.
- Operated firefighting equipment and tools during rescue operations and fire suppression.
- Collaborated with team members to develop effective firefighting strategies during incidents.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Trained continuously to maintain required physical fitness for demanding work.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- I responded to fire and medical calls with my team, which has not only helped me learn and increase my firefighting knowledge, but has also helped me maintain my medical knowledge.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Being a firefighter taught me a lot about responsibility, teamwork skills, adaptability, resourcefulness, and has taught me to continuously learn, no matter what.
Sales Associate
Bath and Body Works
Medicine Hat And Lloydminster
01.2020 - 08.2024
- At Bath and Body Works, I mostly work on cash and sales!
- My job is to make sure customers are satisfied, and have the best experience possible while in our store.
- While at the cash register, I am to not only ring them through, but also to keep the positive energy going and talk to them about the products they have decided to purchase.
- I also made sure that every customer's experience continued to have great customer service and great communication to ensure that their great experience in our store doesn't end even though they are done with their shopping.
- While on sale, I ensured that every customer who walks into our store has the best experience possible when shopping for our products.
- I was there to give guidance if a customer needed any help, and I was also there to deliver to them the best communication and customer service possible, with a smile.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Identified needs of customers promptly and efficiently.
Sales Associate
Mark's Work
Medicine Hat, AB
07.2023 - 12.2023
- At Mark's Work Warehouse, I had many different tasks, from helping customers at the tile section and/or finding what they needed, to putting away stock and organizing products.
- I was employed by Marks during the move of stores. I was primarily tasked with packing up the old store, making sure everything is packed well and organized, so that unpacking can be done in a more organized fashion. After all the packing up was done, I was then tasked with unpacking and organizing the store. This taught me great organizational skills and time management due to the time restraint on when the store needed to be done and ready for customers to come.
- Because, during the move, it was nearing Christmas, and after the store was opened, we were faced with a huge amount of online orders, which I was then tasked with. Which even further advanced my skills in time management and organization, due to the fact that I had to gather material for the order and get the order sent off in a tim
- Upsold additional items based on customer interests and needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Mr. Sparkle Car Wash
Lloydminster, AB
01.2018 - 01.2020
- In the two years I worked at Mr. Sparkle Car Wash, I developed many different skills.
- I do very well in customer service; I am very good with people, I have developed strong social skills, and I follow direction very well and efficiently.
- While working at Mr. Sparkle, I learned to handle money and count tills at the end of every shift.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Computed purchases and received and processed cash or credit payment.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Volunteer
Big Brothers Big Sisters
01.2016 - 01.2018
- In the past 2 years of volunteer experience at Big Brothers Big Sisters I have helped kids with tasks such as reading, crafts and different outdoor activities
- Also when I am there I will help clean up after the kids when they are done eating and doing all sorts of activities
- With this experience I have developed social skills and learned organization and patients
Dance Teacher
Jones Highland Dance and Palates
01.2015 - 01.2017
- In the 2 years I have been teaching dance I have learned to help kids and use different ways to teach every kid their own way or the way it helps them learn better
- While teaching dance I have also developed patients and different social skills with all ages of people that help me with teaching and the kids
Education
Bachelor of Applied Health Science - Paramedics
Medicine Hat College
Medicine Hat, AB03.2025
High School - Completed up to grade 12
Holy Rosary High School
Lloydminster, AB06-2021
Elementary School - Completed Kindergarten to Grade 7
L'Ecole St. Thomas Elementary School
Lloydminster, AB01.2015
Skills
- Well-equipped with social skills that allow me to talk and carry out conversations with people
- Bubbly and energetic, but I also focus very well on the tasks that I am given
- I have a very inviting personality, but I'm able to adapt based on my patient
- Able to accomplish tasks in a reasonable time frame
- Go above and beyond the requested task, and do what I know needs to be done without being asked
- I am a people pleaser and love to make people happy with just a simple conversation and great customer service
- Hard worker, physically and mentally
- I am willing to put everything I have into my work, and to be successful with people and the company
- Always willing to learn more in order to be successful in the job, and to grow in any job that I am doing
- Due to my extensive experience in retail, this has helped me be very efficient, and I am well-equipped in patient communication, as well as communication with families
- I go to the gym and do strength training every day in order to stay fit, not only for my career, but to better myself and my mental health
- I work very well in a team environment, and being able to work together to aid the patient
- I am able to adapt to the various situations that I will be put in as a paramedic
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Firefighter/Rescue Volunteer
box springs fire - cypress county
04.2024 - 10.2024
Sales Associate
Mark's Work
07.2023 - 12.2023
Sales Associate
Bath and Body Works
01.2020 - 08.2024
Sales Associate
Mr. Sparkle Car Wash
01.2018 - 01.2020
Volunteer
Big Brothers Big Sisters
01.2016 - 01.2018
Dance Teacher
Jones Highland Dance and Palates
01.2015 - 01.2017
Bachelor of Applied Health Science - Paramedics
Medicine Hat College
High School - Completed up to grade 12
Holy Rosary High School
Elementary School - Completed Kindergarten to Grade 7
L'Ecole St. Thomas Elementary School
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