Zoe Urbanowicz
Brantford
Summary
Highly motivated senior high school student with excellent work ethic and strong communication skills. Focused and trustworthy individual who manages challenges and completes assigned tasks quickly and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Giant Tiger
07.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Academic Tutor
Educational Development
01.2017 - Current
- Tutored school aged students Kindergarten to Grade 3 in French, English and Mathematics.
- Met with parents to discuss student progress and address concerns.
- Collaborated with students to complete homework assignments and identify skills and weaknesses.
- Developed student confidence through positive reinforcement strategies and learning environment.
Childcare
Caregiver
01.2017 - Current
- Cared for toddlers and children 2 to 12 years of age in a nurturing and age-appropriate manner.
- Engaged in age-appropriate reading, activities and crafts with children.
- Encouraged children to develop healthy social and emotional skills.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Responded to inquiries from parents and guardians.
In-Home Caregiver
Elderly
07.2021 - 07.2022
- Assisted elderly couple with household duties including cleaning and organization.
- Performed companion duties including socializing and entertainment
- Provided assistance in completing daily tasks and errands.
Seasonal Retail
Le Chocolat du Savoie
12.2018 - 01.2019
- Packaged and organized store merchandise.
Education
Brantford Collegiate Institute And Vocational School
2024
Jean Vanier Catholic Elementary School
Brantford, ON06.2019
Skills
- Bilingual in French and English
- Excellent written and verbal communication skills
- Enthusiastic and positive attitude
- Great independent work ethic
- Enthusiastic team player
- Punctual and attentive
Certification
- Lifesaving Society First Aid/CPR - 2023
- Lifesaving Society Bronze Medallion - 2019
- Lifesaving Society Bronze Medallion - 2019
- Red Cross First Aid - 2019
- Red Cross Babysitting Course - 2017
Accomplishments
- Accepted into the Laurier Leadership program. Brantford Collegiate Institute 2020-2024
- French Language Graduation Award 2020
- The 'JV Jaguar Award' 2020. Awarded to the student who showed leadership in academic and athletic settings.
- Valedictorian Award 2020
Volunteer Activities
Volunteered at Brantford Collegiate Institute as a stage technician managing sound and lighting during year end performances. 2024
Volunteered for the Shellard Neighbourhood Association doing various activities. Most recently transplanted plants from the community garden to a protected area along the rail trail as part of the butterfly project. 2021
References
Upon Request
Timeline
Sales Associate
Giant Tiger
07.2023 - Current
In-Home Caregiver
Elderly
07.2021 - 07.2022
Seasonal Retail
Le Chocolat du Savoie
12.2018 - 01.2019
Academic Tutor
Educational Development
01.2017 - Current
Childcare
Caregiver
01.2017 - Current
Brantford Collegiate Institute And Vocational School
Jean Vanier Catholic Elementary School
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