Fahima Raji
Pickering,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Steve Madden
06.2022 - Current
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Inventory Management Intern
Steven Madden
08.2022 - 12.2022
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each month.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Established protocols to use for inventory control and management, streamlining internal process.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Sales Representative
Global Faces
01.2022 - 04.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Recorded accurate and efficient records in customer database.
CNA
The Mansions At Sandy Springs
10.2021 - 12.2021
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs 20+ residents under long-term care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
Assistant Store Manager
Haja Shop
05.2015 - 08.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Ontario Graduate Certificate - Supply Chain Management - Global Logistics
Seneca College of Applied Arts And Technology
North York, ON12.2022
Bachelor of Arts - Business Administration
Montclair State University
New Jersey, US05.2021
Skills
- Bilingual: English and French
- Excellent People Skills
- Stockroom Organizing
- Stocking and Replenishing
- Merchandise processing and shipping
- Attention to Detail
- Document Organization
- Purchasing and Planning
- Microsoft Proficiency
- Store opening and closing
- Teamwork and collaboration
- Self-Motivated
Timeline
Inventory Management Intern
Steven Madden
08.2022 - 12.2022
Sales Associate
Steve Madden
06.2022 - Current
Sales Representative
Global Faces
01.2022 - 04.2022
CNA
The Mansions At Sandy Springs
10.2021 - 12.2021
Assistant Store Manager
Haja Shop
05.2015 - 08.2019
Ontario Graduate Certificate - Supply Chain Management - Global Logistics
Seneca College of Applied Arts And Technology
Bachelor of Arts - Business Administration
Montclair State University
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