Jana Ghebeh
Ottawa,Canada
Overview
4
4
years of professional experience
Work History
Sales Associate
La Senza
08.2025 - Current
- Assist diverse clients with product selection and styling, leading to repeat customer visits and increased satisfaction
- Resolve customer concerns with professionalism, reducing escalations and maintaining store reputation
- Collaborate with team members to streamline store operations, ensuring efficient service during peak hours
French Instructor
Al Toqa Language School
Ottawa, Canada
09.2024 - Current
- Design lesson plans tailored to student needs across multiple levels
- Create written resources and exercises aimed at improving comprehension and knowledge retention
- Deliver weekly classes that strengthen students' confidence in oral and written French, resulting in positive feedback and higher participation
Customer Support Assistant
KAMIN
Dubai/Ottawa
06.2023 - 08.2025
- Developed marketing campaigns and social media content, increasing brand visibility and online engagement, and grew the Instagram account from 70,000 to over 100,000 followers
- Support online orders and assist customers with any questions related to their purchases
- Manage production and logistics with international suppliers, achieving on-time product delivery for customers
Sales Associate
GAP
11.2024 - 06.2025
- Assist diverse clients with product selection and styling, leading to repeat customer visits and increased satisfaction
- Resolve customer concerns with professionalism, reducing escalations and maintaining store reputation
- Collaborate with team members to streamline store operations, ensuring efficient service during peak hours
Sales Associate
Call It Spring
05.2022 - 08.2024
- Assist diverse clients with product selection and styling, leading to repeat customer visits and increased satisfaction
- Resolve customer concerns with professionalism, reducing escalations and maintaining store reputation
- Collaborate with team members to streamline store operations, ensuring efficient service during peak hours
Co-op Student
Macdonald Property Group
Ottawa, Canada
01.2023 - 06.2023
- Ran the company's Instagram account and created new content having views reach over 100k.
- Organized the office and digitalized files
- Supported scheduling of house showings and designed pamphlets, assisted with small office tasks
Education
Bachelor of Commerce - Management
Carleton University
Ottawa, ON04.2028
High school diploma - with Honors
Longfield Davidson Heights High School
06.2024
Skills
- Planning and organizational skills applied as a customer support assistant at KAMIN, managing suppliers, marketing campaigns, and logistics to ensure timely product launches and increased brand visibility
- Client service expertise gained at various retail outlets, assisting customers and resolving concerns, which led to repeat visits and higher satisfaction rates
- Research and analytical skills developed through co-op at Macdonald Property Group, where I analyzed data for internal reports that improved decision-making and project efficiency
- Collaboration and adaptability demonstrated as the President of the CSA at Carleton University, working with members to organize events, manage around a 35k budget and major events under strict deadlines
- Strong written and oral communication demonstrated as a French teacher, creating lesson plans and delivering classes that improved student language performance and confidence
- Bilingual proficiency in English and French, strengthened through teaching and academic work
Timeline
Sales Associate
La Senza
08.2025 - Current
Sales Associate
GAP
11.2024 - 06.2025
French Instructor
Al Toqa Language School
09.2024 - Current
Customer Support Assistant
KAMIN
06.2023 - 08.2025
Co-op Student
Macdonald Property Group
01.2023 - 06.2023
Sales Associate
Call It Spring
05.2022 - 08.2024
Bachelor of Commerce - Management
Carleton University
High school diploma - with Honors
Longfield Davidson Heights High School